CCM Communication & Client Relations 3

Question 1

When using the teach-back method with a client, what is the case manager assessing?

Accepted Answer

Whether the client can accurately repeat information in their own words

Answer

Teach-back verifies client comprehension by having them restate information in their own words, identifying gaps in understanding.

Question 2

A client's family member insists on being present for all care discussions without the client's explicit consent. The case manager should:

Accepted Answer

Obtain the client's consent and clarify their preferences for family involvement

Answer

Client autonomy requires that the client consent to and direct the level of family involvement in their care discussions.

Question 3

Which of the following is an example of a SMART goal in client communication?

Accepted Answer

The client will walk for 20 minutes three times per week by the end of the month

Answer

SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound, which the walking example fulfills.

Question 4

A case manager is facilitating a care conference call with a multidisciplinary team. What is the most important role of the case manager in this setting?

Accepted Answer

Ensuring the client's voice and preferences are represented

Answer

The case manager's primary role in multidisciplinary meetings is to advocate for and represent the client's perspective and goals.

Question 5

What is the most appropriate way for a case manager to handle a situation where a client reports suicidal ideation?

Accepted Answer

Remain calm, assess immediate safety, and follow the organization's crisis protocol

Answer

Remaining calm, assessing risk, and following established crisis protocols ensures immediate safety while maintaining professional standards.

(CCM) Certified Care Management Professional Practice Test

(CCM) Certified Care Management Professional Practice Test

CCM Communication & Client Relations 3