CCM Client Advocacy and Engagement 5

Question 1

A client with a complex care plan does not understand why they are taking multiple medications. The case manager's BEST response is to:

Accepted Answer

Conduct medication reconciliation and provide plain-language education on each medication's purpose and importance

Answer

The case manager should directly address the knowledge gap using health literacy principles to improve understanding and adherence.

Question 2

Which of the following situations MOST clearly requires the case manager to override client confidentiality?

Accepted Answer

A client expresses a specific credible plan to harm an identifiable third party

Answer

Under the Tarasoff duty-to-warn principle, a credible, specific threat to an identifiable person requires breaching confidentiality to protect the potential victim.

Question 3

A client living in a rural area needs specialty care unavailable locally. Which advocacy action is MOST appropriate?

Accepted Answer

Explore telehealth options, travel assistance, and out-of-network exception requests to reduce access barriers

Answer

The case manager must creatively address geographic barriers using telehealth, travel support, and payer exceptions to ensure equitable access.

Question 4

A newly diagnosed client with a chronic condition expresses hopelessness about managing their health long-term. The case manager's initial priority is to:

Accepted Answer

Assess for depression and suicidal ideation, and address psychosocial needs before advancing disease education

Answer

Hopelessness may indicate depression or suicidal ideation, which must be screened for and addressed before other education or engagement interventions.

Question 5

In population health management, client engagement programs targeting high-risk individuals typically prioritize which approach?

Accepted Answer

Stratifying clients by risk level and tailoring intensity of engagement to those with the highest needs and modifiable risk factors

Answer

Risk stratification allows case managers to direct the most intensive engagement resources toward clients with the highest acuity and greatest potential for benefit.

CCM - Certified Case Manager Exam Practice Test

CCM - Certified Case Manager Exam Practice Test

CCM Client Advocacy and Engagement 5