CCM Client Advocacy and Engagement 3

Question 1

A client's family insists on making all healthcare decisions and asks the case manager not to discuss the care plan with the patient directly. The case manager should:

Accepted Answer

Assess the client's decision-making capacity and support their right to direct their own care

Answer

Unless the client lacks decision-making capacity and a legal surrogate has been appointed, the client has the right to receive information and direct their own care.

Question 2

Which strategy best promotes long-term client engagement with a chronic disease self-management program?

Accepted Answer

Using motivational interviewing to explore the client's intrinsic motivation and confidence

Answer

Motivational interviewing elicits the client's own reasons for change, which is the most evidence-based approach to sustaining long-term engagement.

Question 3

A case manager identifies that a client is being discharged to an unsafe home environment despite the client's insistence they want to go home. The case manager should:

Accepted Answer

Thoroughly document the safety concerns, explore all options with the client, and consult the ethics committee if needed

Answer

The case manager must balance the client's autonomy with duty of care by exploring options collaboratively and escalating to ethics resources if the conflict cannot be resolved.

Question 4

A case manager is helping a client navigate an insurance grievance process. Which role does this BEST represent?

Accepted Answer

Advocate

Answer

Navigating a grievance process on behalf of the client is a defining example of the advocacy role in case management.

Question 5

Which of the following is the MOST appropriate way to measure client engagement effectiveness in a case management program?

Accepted Answer

Goal attainment scaling and functional improvement outcomes

Answer

Goal attainment scaling paired with functional outcomes provides objective, client-centered evidence of meaningful engagement and progress.

CCM - Certified Case Manager Exam Practice Test

CCM - Certified Case Manager Exam Practice Test

CCM Client Advocacy and Engagement 3