CCM - Certified Case Manager Ethical Principles and Conduct Questions and Answers 2

Question 1

A case manager realizes following employer policy would deny a medically necessary service. What ethical principle is in conflict?

Accepted Answer

Fidelity to client vs. fidelity to employer

Answer

This is a conflict between fidelity to the client's best interests and fidelity to the employer's policies.

Question 2

What is 'distributive justice' in case management?

Accepted Answer

Fair allocation of limited healthcare resources among competing needs

Answer

Distributive justice concerns fair allocation of limited resources among competing needs.

Question 3

Under the CCMC Code, what must a case manager do if they lack competency in a required area?

Accepted Answer

Refer to a qualified professional or seek supervision and training

Answer

The case manager must refer to a qualified professional or obtain appropriate supervision and training.

Question 4

What ethical obligation exists when a colleague provides substandard care?

Accepted Answer

Report through appropriate channels to protect client safety

Answer

Case managers must report substandard care through appropriate channels to protect clients.

Question 5

A grateful client offers a gift. What is the appropriate response?

Accepted Answer

Politely decline and explain professional boundaries

Answer

Ethical guidelines generally require declining gifts to maintain professional boundaries.

CCM - Certified Case Manager Exam Practice Test