A case manager notices a pattern of frequent emergency department visits by a patient with uncontrolled diabetes. The MOST appropriate intervention is to:
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A
Recommend the patient avoid the ED and call their physician instead
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B
Develop a proactive care plan with self-management education, regular follow-up, and access to primary care
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C
Discharge the patient from case management due to non-compliance
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D
Notify the payer to deny further ED visits