CCM CCM Psychosocial & Behavioral Health Support

Question 1

Which screening tool is most commonly used by CCM case managers to identify depression in patients with chronic illness?

Accepted Answer

PHQ-9

Answer

The PHQ-9 (Patient Health Questionnaire-9) is the standard validated tool used in care management to screen for and monitor depression severity.

Question 2

A case manager notices a client with diabetes is consistently non-adherent to medications. The BEST first step is to:

Accepted Answer

Assess for psychosocial barriers such as depression or financial stress

Answer

Identifying psychosocial barriers is the foundational step before implementing any adherence intervention in care management.

Question 3

Which motivational interviewing technique involves reflecting back what a client has said to encourage further exploration?

Accepted Answer

Reflective listening

Answer

Reflective listening mirrors the client's words or feelings to demonstrate understanding and prompt deeper self-exploration.

Question 4

Social determinants of health (SDOH) that a CCM case manager should routinely assess include all of the following EXCEPT:

Accepted Answer

Medication brand preference

Answer

Medication brand preference is a clinical preference, not a social determinant; housing, food, and transportation are core SDOH domains.

Question 5

When a client with a serious mental illness (SMI) refuses all recommended care, the case manager's ethical obligation is to:

Accepted Answer

Respect autonomy while exploring concerns and offering alternatives

Answer

Respecting client autonomy is a core CCM ethical principle; the manager should explore barriers and offer alternatives rather than override the client's choice.

(CCM) Certified Care Management Professional Practice Test

(CCM) Certified Care Management Professional Practice Test

CCM CCM Psychosocial & Behavioral Health Support