CCC Supervisory and Staff Management 3 — Questions and Answers
Question 1: During a performance appraisal, the most effective feedback is based on what?
- Documented, specific examples of observed behavior (Correct answer)
- General impressions of the employee's attitude
- Comparisons with the supervisor's favorite employee
- Rumors reported by coworkers
Correct answer: Documented, specific examples of observed behavior
Objective, documented examples make feedback fair, defensible, and actionable.
Question 2: A supervisor who rates an employee highly in all areas because the employee excels at one skill is committing which appraisal error?
- Halo effect (Correct answer)
- Central tendency
- Recency error
- Leniency error
Correct answer: Halo effect
The halo effect occurs when one strong trait improperly influences ratings of all other traits.
Question 3: Under U.S. employment law, which question is illegal to ask in a job interview?
- What is your age and marital status? (Correct answer)
- Are you legally authorized to work in the U.S.?
- Can you work weekend shifts?
- Do you have experience with a combi oven?
Correct answer: What is your age and marital status?
Questions about age, marital status, religion, or national origin violate anti-discrimination law.
Question 4: An employee reports sexual harassment to the chef de cuisine. What must the chef do?
- Take the complaint seriously and follow the company's reporting procedure promptly (Correct answer)
- Wait to see if the behavior happens again
- Tell the employee to work it out with the harasser
- Keep it confidential and take no action
Correct answer: Take the complaint seriously and follow the company's reporting procedure promptly
Supervisors are legally obligated to act promptly on harassment complaints through established procedures.
Question 5: Which is the best example of a SMART goal for a line cook?
- Reduce plate waste on your station by 10% within 60 days (Correct answer)
- Try to be a better cook
- Work harder during service
- Improve attitude soon
Correct answer: Reduce plate waste on your station by 10% within 60 days
SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound.
Question 6: High turnover in the kitchen most directly increases which cost?
- Recruiting and training costs (Correct answer)
- Food cost percentage
- Utility expenses
- Rent and occupancy costs
Correct answer: Recruiting and training costs
Each departure triggers hiring, onboarding, and training expenses plus lost productivity.
Question 7: What is the primary purpose of a written job description?
- Defining duties, qualifications, and expectations for a position (Correct answer)
- Guaranteeing an employee's salary
- Replacing the employee handbook
- Serving as a legal employment contract
Correct answer: Defining duties, qualifications, and expectations for a position
A job description outlines the duties and qualifications used for hiring, training, and evaluation.
CCC Supervisory and Staff Management 3
During a performance appraisal, the most effective feedback is based on what?