CCC Supervisory and Staff Management 2

Question 1

A line cook repeatedly arrives 15 minutes late despite a verbal warning. What is the most appropriate next step in progressive discipline?

Accepted Answer

Issue a documented written warning

Answer

Progressive discipline moves from verbal warning to documented written warning before suspension or termination.

Question 2

When delegating station responsibilities to a sous chef, the chef de cuisine should also transfer what?

Accepted Answer

The authority needed to complete the task

Answer

Effective delegation pairs responsibility with the authority to act, while ultimate accountability stays with the delegator.

Question 3

Which scheduling practice best controls labor cost while maintaining service quality?

Accepted Answer

Building schedules from forecasted covers and sales

Answer

Forecast-based scheduling matches labor hours to expected business volume, controlling cost without understaffing.

Question 4

A new hire's first days should include an orientation primarily because it does what?

Accepted Answer

Sets expectations and reduces early turnover

Answer

Structured orientation clarifies policies and expectations, which is proven to reduce early turnover.

Question 5

Two cooks are in a heated argument during service. What should the supervisor do first?

Accepted Answer

Separate them and address the issue privately after service

Answer

Separating the parties protects service and guests, and private discussion afterward allows fair conflict resolution.

CCC Practice Test