CCC Supervisory and Staff Management 2

Question 1

A line cook repeatedly arrives 15 minutes late despite a verbal warning. What is the most appropriate next step in progressive discipline?

Accepted Answer

Issue a documented written warning

Answer

Terminate the employee immediately

Answer

Reduce the employee's scheduled hours without discussion

Answer

Ignore it until the next performance review

Question 2

When delegating station responsibilities to a sous chef, the chef de cuisine should also transfer what?

Accepted Answer

The authority needed to complete the task

Answer

Full accountability for the outcome

Answer

Their own performance evaluation duties

Answer

Payroll approval rights

Question 3

Which scheduling practice best controls labor cost while maintaining service quality?

Accepted Answer

Building schedules from forecasted covers and sales

Answer

Scheduling all staff the same hours every week

Answer

Letting employees pick shifts first-come, first-served

Answer

Staffing at maximum capacity every day

Question 4

A new hire's first days should include an orientation primarily because it does what?

Accepted Answer

Sets expectations and reduces early turnover

Answer

Eliminates the need for ongoing training

Answer

Satisfies OSHA's only training requirement

Answer

Guarantees the employee passes probation

Question 5

Two cooks are in a heated argument during service. What should the supervisor do first?

Accepted Answer

Separate them and address the issue privately after service

Answer

Fire both on the spot

Answer

Let them resolve it themselves on the line

Answer

Call an all-staff meeting immediately

Question 6

Which leadership style is most appropriate during a kitchen emergency such as a fire or severe injury?

Accepted Answer

Autocratic (directive)

Answer

Laissez-faire

Answer

Democratic consensus-building

Answer

Delegative committee approach

Question 7

Cross-training kitchen staff on multiple stations primarily benefits the operation by doing what?

Accepted Answer

Increasing scheduling flexibility and coverage for absences

Answer

Eliminating the need for job descriptions

Answer

Allowing lower pay for all positions

Answer

Removing the need for performance reviews