CCA Change Agent Strategy Implementation 2

Question 1

When a change agent encounters passive resistance from mid-level managers, which strategy is most effective?

Accepted Answer

Engage managers as co-designers of the change solution

Answer

Issue formal directives bypassing managers

Answer

Accelerate the timeline to minimize resistance window

Answer

Report resistant managers to senior leadership immediately

Question 2

A change agent is implementing a new CRM system across 12 regional offices. Which sequencing strategy minimizes organizational risk?

Accepted Answer

Begin with a willing pilot site, learn, then cascade

Answer

Deploy simultaneously to all offices to ensure consistency

Answer

Start with the most resistant office to prove success

Answer

Roll out alphabetically by office name

Question 3

Which metric best indicates that a change strategy is producing sustainable behavioral change rather than temporary compliance?

Accepted Answer

Adoption rate 90 days after implementation

Answer

Employee satisfaction survey scores at go-live

Answer

Number of training sessions completed

Answer

Senior leader endorsement statements

Question 4

A change agent discovers that the official change strategy conflicts with the organization's informal cultural norms. What is the best course of action?

Accepted Answer

Adjust tactics to align the strategy with cultural realities while preserving its intent

Answer

Override cultural norms using executive authority

Answer

Ignore cultural factors and enforce the strategy as written

Answer

Abandon the change initiative and redesign from scratch

Question 5

In Kotter's 8-Step model, what is the primary purpose of 'creating a guiding coalition'?

Accepted Answer

To assemble a cross-functional group with enough power to lead change

Answer

To assign accountability for project deliverables

Answer

To establish a change management budget

Answer

To conduct stakeholder satisfaction surveys

Question 6

A change agent is working in a highly bureaucratic organization. Which approach best accelerates strategy implementation?

Accepted Answer

Identify and leverage existing approval channels strategically

Answer

Ignore existing processes and implement agile workarounds

Answer

Request emergency authority to bypass standard procedures

Answer

Implement changes covertly to avoid bureaucratic delays

Question 7

Which stakeholder analysis tool helps a change agent prioritize where to focus energy during strategy implementation?

Accepted Answer

Power/interest grid

Answer

Gantt chart

Answer

PERT diagram

Answer

Work breakdown structure