CAP (Body of Knowledge) 3

Question 1

Which communication channel is generally most appropriate for conveying complex, sensitive employee feedback?

Accepted Answer

One-on-one in-person or video conversation

Answer

Sensitive feedback requires a private, direct channel to preserve dignity, allow dialogue, and avoid misinterpretation.

Question 2

In database management, a 'primary key' is best described as:

Accepted Answer

A field or combination of fields that uniquely identifies each record

Answer

A primary key uniquely identifies every row in a database table, preventing duplicate or null record identifiers.

Question 3

Under the Americans with Disabilities Act (ADA), employers with 15 or more employees are generally required to:

Accepted Answer

Make reasonable accommodations for qualified individuals with disabilities

Answer

The ADA requires covered employers to provide reasonable accommodations unless doing so would cause undue hardship.

Question 4

Which of the following is a characteristic of a 'flat' organizational structure?

Accepted Answer

Few management layers and broader spans of control

Answer

Flat organizations minimize management layers, giving employees more autonomy and managers broader supervision responsibilities.

Question 5

When proofreading a business document, which error type involves using a correctly spelled word in the wrong context (e.g., 'their' vs. 'there')?

Accepted Answer

Homophone or contextual spelling error

Answer

Homophone errors occur when a correctly spelled but contextually wrong word is used, which spellcheck software often misses.

CAP - Certified Administrative Professional Practice Test