CAP Business Communication and Writing

Question 1

Which of the following best describes the 'you attitude' in business writing?

Accepted Answer

Focusing on the reader's needs, interests, and benefits rather than the writer's perspective

Answer

Writing in the second person at all times

Answer

Avoiding the use of 'I' in all business correspondence

Answer

Addressing the reader by name in every paragraph

Question 2

In a formal business letter, what is the correct placement of the complimentary close?

Accepted Answer

Two lines below the last paragraph of the body

Answer

On the same line as the signature block

Answer

Immediately after the salutation

Answer

At the top of the letter before the date

Question 3

Which type of business report presents information without interpretation or recommendations?

Accepted Answer

Informational report

Answer

Analytical report

Answer

Recommendation report

Answer

Feasibility report

Question 4

What is the primary purpose of an executive summary in a long business report?

Accepted Answer

To provide a concise overview of the report's key points for decision-makers who may not read the full document

Answer

To list all sources cited in the report

Answer

To present detailed statistical data in condensed form

Answer

To outline the methodology used to gather information

Question 5

When should a business communicator use the indirect (deductive) organizational approach?

Accepted Answer

When delivering bad news or persuasive messages where resistance is anticipated

Answer

When writing a simple informational memo to a familiar colleague

Answer

When responding to a routine request with good news

Answer

When writing a brief email with a clear subject line

Question 6

Which of the following is an example of passive voice in business writing?

Accepted Answer

The report was submitted by the assistant.

Answer

The assistant submitted the report.

Answer

The assistant will submit the report tomorrow.

Answer

Submit the report before Friday.