CAP Organizational Communication 2

Question 1

What is 'downward communication' in an organizational context?

Accepted Answer

Communication that flows from higher levels of the organization to lower levels, such as directives from management to staff

Answer

Downward communication refers to information flowing from management or leadership down to employees, typically conveying policies, procedures, goals, assignments, and performance feedback.

Question 2

Which of the following best describes an 'informal communication network' in an organization?

Accepted Answer

The unofficial flow of information through personal relationships and social interactions, commonly called the 'grapevine'

Answer

The informal communication network, or 'grapevine,' consists of unofficial information flows through social relationships. It can spread information rapidly but may also transmit inaccurate rumors.

Question 3

Which listening technique involves paraphrasing the speaker's message back to them to confirm understanding?

Accepted Answer

Reflective or active listening

Answer

Reflective (active) listening involves paraphrasing or summarizing what the speaker said to confirm understanding, demonstrate engagement, and give the speaker an opportunity to clarify if needed.

Question 4

What is the main risk of using overly technical jargon in organizational communications directed at a general employee audience?

Accepted Answer

It creates communication barriers by excluding employees who are unfamiliar with specialized terminology, leading to misunderstanding or disengagement

Answer

Technical jargon excludes readers who lack specialized vocabulary, causing confusion, misinterpretation, and disengagement — undermining the communication's purpose.

Question 5

Which of the following is an example of 'upward communication' in an organization?

Accepted Answer

An employee submitting a suggestion form or reporting an issue to their supervisor

Answer

Upward communication flows from employees to management — examples include feedback, suggestions, progress reports, and problem notifications that move up the organizational hierarchy.

CAP - Certified Administrative Professional Practice Test

CAP - Certified Administrative Professional Practice Test

CAP Organizational Communication 2