Call Center Compliance and Legal Regulations 2

Question 1

Under TCPA rules, what technology requires prior express written consent before contacting a consumer on a cell phone?

Accepted Answer

Automated telephone dialing system (ATDS) or prerecorded message

Answer

The TCPA requires prior express written consent when using an ATDS or prerecorded/artificial voice to call mobile numbers.

Question 2

What is the permissible calling window under the FTC's Telemarketing Sales Rule for outbound telemarketing calls?

Accepted Answer

8 AM to 9 PM local time

Answer

The Telemarketing Sales Rule prohibits telemarketing calls before 8 AM or after 9 PM in the consumer's local time zone.

Question 3

Which consumer protection law gives California residents the right to know what personal data a business collects and to request its deletion?

Accepted Answer

CCPA (California Consumer Privacy Act)

Answer

The CCPA grants California residents rights to access, delete, and opt out of the sale of their personal information.

Question 4

Under the Fair Credit Reporting Act (FCRA), a consumer disputing information on their credit report must receive a response within how many days?

Accepted Answer

30 days

Answer

The FCRA requires credit bureaus and furnishers to investigate disputes and respond within 30 days (or 45 with new information).

Question 5

What is 'call spoofing' and which law primarily prohibits it in the US?

Accepted Answer

Disguising a caller's true number to mislead recipients — prohibited by the Truth in Caller ID Act

Answer

The Truth in Caller ID Act prohibits transmitting misleading caller ID information with intent to defraud or harm.

Call Center Practice Test