Call Center Compliance and Legal Regulations 1

Question 1

Which federal law governs telemarketing calls and requires companies to honor the National Do Not Call Registry?

Accepted Answer

Telephone Consumer Protection Act (TCPA)

Answer

Fair Debt Collection Practices Act (FDCPA)

Answer

Consumer Financial Protection Act (CFPA)

Answer

Electronic Communications Privacy Act (ECPA)

Question 2

Under the FDCPA, how many times may a debt collector call a consumer in a single day?

Accepted Answer

There is no specific daily limit but harassment is prohibited

Answer

Once

Answer

Twice

Answer

Three times

Question 3

What does PCI DSS stand for in the context of call center payment processing?

Accepted Answer

Payment Card Industry Data Security Standard

Answer

Personal Credit Information Data Safety Standard

Answer

Payment Compliance and Identity Data System

Answer

Protected Consumer Information and Data Standard

Question 4

Which regulation requires call centers to record a verbal disclosure that a call may be monitored or recorded in states with two-party consent laws?

Accepted Answer

State wiretapping/eavesdropping statutes

Answer

HIPAA

Answer

TCPA

Answer

GDPR

Question 5

What is the maximum fine per violation a company can face for calling a number on the National Do Not Call Registry?

Accepted Answer

$51,744 (as adjusted)

Answer

$500

Answer

$5,000

Answer

$100,000

Question 6

Which law specifically protects health information and restricts how call centers handling medical data may use or disclose patient records?

Accepted Answer

HIPAA

Answer

TCPA

Answer

FCRA

Answer

CCPA