Call Center Practice Test
Call Center Call Center Systems Technology 1
What is the primary function of an Interactive Voice Response (IVR) system in a call center?
Select your answer
A
To record all incoming calls for quality assurance purposes
B
To allow callers to interact with an automated menu using voice commands or keypad inputs
C
To route calls based on individual agent skill levels
D
To measure average handle time for each agent
Hint
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