FREE Call Center Employment Question and Answers

Question 1

Which of these does not employ call center technologies in the healthcare sector?

Accepted Answer

Diagnosis

Answer

Patient communication

Answer

Health information

Answer

Billing

Question 2

What kind of technology was the foundation for the first call centers?

Accepted Answer

Private branch exchange

Answer

Wired call technology

Answer

Specialized call funnel

Answer

Call management robot

Question 3

Which theory does the call center technology fit into?

Accepted Answer

Queueing theory

Answer

Homogenous theory

Answer

Inhomogenous theory

Answer

Maslow's theory

Question 4

An acronym for BPO is:

Accepted Answer

Business Process Outsourcing

Answer

Business Processing Outsource

Answer

Business Process Outsources

Answer

Business Processing Outsourcing

Question 5

A department of an organization called customer relations is in charge of making sure that consumers are happy with the products or services they have purchased and with the manner the organization has treated them.

Accepted Answer

Outbound call centers

Answer

Support center

Answer

Emails

Answer

Faxes

Question 6

The process of a communication being translated by the recipient is called __________.

Accepted Answer

decoding

Answer

transmitting

Answer

encoding

Answer

filtering

Question 7

Which of these is not a call center business' infrastructure?

Accepted Answer

Automation software

Answer

Dialer

Answer

IVR

Answer

ACD