FREE Call Center Employment Question and Answers
Which of these does not employ call center technologies in the healthcare sector?
Correct answer:
Diagnosis
What kind of technology was the foundation for the first call centers?
Explanation:
A private branch exchange (PBX) is a telephone exchange or switching system that offers intercommunication between a large number of telephone stations in an organization while performing central office line or trunk concentration.
Which theory does the call center technology fit into?
Explanation:
Queueing theory is the study of the characteristics, purposes, and flaws of a queue. Since its proper application aids in the elimination of operational bottlenecks and service failures, this mathematical topic is extremely pertinent to operations research.
An acronym for BPO is:
Explanation:
The practice of assigning a particular work process or set of work processes to an outside service provider is known as business process outsourcing (BPO). Payroll, accounting, telemarketing, data collection, social media marketing, customer support, and other services may be offered.
A department of an organization called customer relations is in charge of making sure that consumers are happy with the products or services they have purchased and with the manner the organization has treated them.
Explanation:
An outbound call center service, also known as telemarketing service, is a sort of service that places outgoing calls on behalf of a company to potential or present clients. They differ from inbound call center services, which are phone answering services that concentrate on taking incoming calls from clients and offering customer support.
The process of a communication being translated by the recipient is called __________.
Explanation:
Decoding is the process of converting a message's sign format into its meaning. To understand a message that has been communicated, it requires converting it into thoughts by interpreting the stimuli that have been received. Receiving, analyzing, and comprehending an encoded message are all steps in the decoding process.
Which of these is not a call center business' infrastructure?
Explanation:
Applications known as automation software can be utilized in a variety of ways in almost every industry to reduce the need for human input. Automation software's most fundamental function is to create automated actions out of recurring, routine processes. It is utilized, among other things, in business process management (BPM) and robotic process automation (RPA).