Business Services AI Business Services 4

Question 1

Which AI service helps businesses automatically categorize and route incoming support tickets?

Accepted Answer

Natural language classification models

Answer

NLP classification assigns topic labels (billing, technical, shipping) to tickets and routes them to the correct team without human triage.

Question 2

What is the key advantage of using AI for dynamic pricing in retail?

Accepted Answer

Adjusting prices in real time based on demand, inventory, and competition data

Answer

AI-driven dynamic pricing continuously analyzes market signals to maximize revenue and competitiveness without manual intervention.

Question 3

Which security concern is specific to AI systems integrated into business workflows?

Accepted Answer

Adversarial attacks that manipulate inputs to deceive the AI model

Answer

Adversarial inputs are specially crafted data designed to fool AI models into making wrong predictions, posing unique risks in sensitive applications.

Question 4

A company says its AI model achieved 95% accuracy on training data but performs poorly in production. What is this called?

Accepted Answer

Overfitting, where the model memorized training data instead of generalizing

Answer

Overfitting occurs when a model learns noise in training data, causing it to fail on new, unseen real-world data.

Question 5

What is 'retrieval-augmented generation' (RAG) used for in enterprise AI services?

Accepted Answer

Grounding LLM responses with up-to-date company documents to reduce hallucinations

Answer

RAG retrieves relevant documents from a company knowledge base and feeds them into the LLM prompt, improving accuracy and factual grounding.

Business Services Practice Test

Business Services Practice Test

Business Services AI Business Services 4