AIC Quality Assurance & Improvement 3

Question 1

In the Six Sigma DMAIC method, which phase comes immediately after 'Measure'?

Accepted Answer

Analyze

Answer

DMAIC stands for Define, Measure, Analyze, Improve, and Control.

Question 2

A quality team asks 'why' repeatedly to trace late payments back to a staffing scheduling issue. Which technique is being used?

Accepted Answer

Five Whys root cause analysis

Answer

The Five Whys technique repeatedly asks why to uncover a problem's root cause.

Question 3

A Pareto chart of audit findings shows that most errors come from a few causes. How should management use this?

Accepted Answer

Focus improvement efforts on the few causes producing most errors

Answer

The Pareto principle suggests about 80% of problems come from about 20% of causes, so those are prioritized.

Question 4

Which tool is a fishbone diagram also known as?

Accepted Answer

Ishikawa or cause-and-effect diagram

Answer

The fishbone diagram, developed by Kaoru Ishikawa, maps potential causes of a problem.

Question 5

The Plan-Do-Check-Act cycle is best described as which kind of approach?

Accepted Answer

A continuous improvement cycle

Answer

PDCA is an iterative cycle used for ongoing process improvement.

AIC - Associate in Claims Practice Test