ACP Integration and API Management

Question 1

Which PSA platforms does Auvik natively integrate with for automated ticket creation?

Accepted Answer

ConnectWise Manage and Autotask PSA

Answer

Auvik natively integrates with ConnectWise Manage and Autotask PSA, allowing alerts to automatically create service tickets in those platforms.

Question 2

What authentication method does the Auvik REST API use?

Accepted Answer

Basic authentication using username and API key

Answer

The Auvik REST API uses HTTP Basic authentication, where the username and API key are base64-encoded and passed in the Authorization header.

Question 3

When an Auvik alert fires and PSA integration is enabled, what is typically created in the connected PSA tool?

Accepted Answer

A service ticket or incident record

Answer

Auvik's PSA integration automatically creates a service ticket or incident record in the PSA tool when an alert triggers, enabling MSPs to track and respond to network issues within their existing workflow.

Question 4

What data specification format does the Auvik REST API use for its responses?

Accepted Answer

JSON:API specification

Answer

The Auvik REST API returns data conforming to the JSON:API specification, which provides a standardized structure for JSON responses including relationships and pagination.

Question 5

The Auvik–IT Glue integration primarily synchronizes what type of data into IT Glue?

Accepted Answer

Network device inventory and documentation

Answer

The Auvik–IT Glue integration pushes network device inventory, configurations, and topology documentation into IT Glue, keeping the documentation platform automatically up to date.

ACP - Auvik Certified Professional Practice Test

ACP - Auvik Certified Professional Practice Test

ACP Integration and API Management