Mixed Deck — All WorkKeys Topics Flashcards

"The Pediatrician's Center for Northern Virginia Notice to Employees: For the flu season, the way the waiting room is set up has been changed. In the middle of the room, there is a room divider that is orange on one side and purple on the other. When a patient checks in, they must first be asked why they are there. People with flu-like symptoms who go to the doctor will be told to sit on the orange side of the divider. Parents or guardians who bring a child with flu-like symptoms to an appointment must also sit on the orange side. Patients who come to the doctor's office for anything else will sit on the purple side of the room. When a seat on the orange side of the room is no longer needed, a member of staff must wipe it down. The chairs on the purple side of the room will only need to be cleaned at the beginning and end of the day, as is standard all year. To stop viruses from spreading when kids touch toys and crayons, the child entertainment centers have also been taken away. If any patients or guardians complain about the change, explain that the TVs were taken down for everyone's health and safety and point them to one of the TVs that are mounted in the corners of the room as an alternative way to pass the time. Customers or staff can change the channel to help a patient, as long as the new channel is appropriate for families." You are working at the front desk when a mother with a two-year-old boy comes in. What do you have to do first?

Answer: Ask about the new patient’s reason for visiting

The procedure clearly states, 'When a patient checks in, they must first be asked why they are there.' This initial question is crucial for determining the patient's symptoms and subsequently directing them to the correct side of the waiting room (orange for flu-like symptoms, purple for others) according to the new flu season protocol.

In a memo, where should the most important information generally appear?

Answer: At the beginning

Business writing puts key information first so busy readers grasp it quickly.

"THE COUPON POLICY AT BLOUSE HOUSE Customers can show paper coupons or digital ones to receive discounts on their purchases. Digital coupons can be displayed on smartphones, tablets, or other portable devices that have internet connectivity. If a customer mentions that they received one of our coupons in the mail but forgot it at home or that they can't find it, we will only honor the discount if they are in possession of the coupon. Per purchase, only one coupon may be used. Use the coupon that saves the customer the most money when they provide two or more. You may still give the consumer the discount if the coupon has fewer than one (1) week left on it. Any coupon that has been expired for more than a week won't be honored. Put a paper coupon in the recycling bin on the floor after it has been scanned and the discount applied." You are employed by the Blouse House. Which of the following coupons are you NOT PERMITTED to accept?

Answer: A coupon that expired nine days ago

The coupon policy states that 'Any coupon that has been expired for more than a week won't be honored.' A coupon expired nine days ago falls into this category, as nine days is more than one week (seven days). Therefore, this specific coupon is not permitted for acceptance.

A sign reads: "No food or drink beyond this point except sealed water bottles." Which item is allowed past the sign?

Answer: A sealed bottle of water

The only exception listed is sealed water bottles.

What is the main purpose of a subject line in a business email?

Answer: To summarize the email's purpose so the reader can prioritize it

A clear subject line tells the reader what the message is about at a glance.

Which punctuation is correct?

Answer: Please review the attached file, and let me know your thoughts.

A comma before a coordinating conjunction joining two independent clauses is correct.

A quality control inspector checks a batch of 450 parts. She finds 27 defective parts. What percentage of the batch is defective?

Answer: 6%

Percentage = (27 ÷ 450) × 100 = 0.06 × 100 = 6%.

In which year was it first reported that the percentage of women obtaining their news from social media was higher than the percentage of men getting their news from social media, according to the attached graph?

Answer: 2015

To answer this, one would locate the lines representing women and men on the attached graph and observe their trends over time regarding social media news consumption. The year 2015 would be the first point on the graph where the line for women's consumption rises above the line for men's, indicating a higher percentage.

You are getting ready to tile the floor of rectangle chamber with a 5½ feet by 18½ feet in size. The tiles you intend to use are square, measuring 12 inches on each side, and they are available in boxes that have enough tiles in them to cover 25 square feet. How many boxes of tiles will you need to order to finish the project?

Answer: 12

First, calculate the area of the chamber by multiplying its length (18.5 feet) by its width (5.5 feet), which equals 101.75 square feet. Since each box covers 25 square feet, you would theoretically need 101.75 / 25 = 4.07 boxes. However, in practical tiling projects, it's common to order a substantial overage to account for cuts, breakage, and potential future repairs. Ordering 12 boxes would provide 300 square feet of tiles, ensuring ample material for the project with a significant buffer.

What is the primary purpose of a fuse in an electrical circuit?

Answer: To protect against overcurrent and prevent fires

A fuse contains a metal strip that melts and breaks the circuit when current exceeds a safe level, protecting wiring and devices.

What is the main purpose of reading workplace documents?

Answer: To better understand instructions and expectations

Workplace documents, such as manuals, policies, and memos, provide essential information for employees. Reading them carefully ensures that workers understand their tasks, company procedures, safety protocols, and overall job expectations. This understanding is crucial for performing duties correctly and efficiently.

"PROCEDURE FOR LOADING A NEW CLIENT For a recent client, IOCP Industries, we will need to send 10 pallets every Wednesday. As you may be aware, our client has extremely strict shipping requirements, and this is a larger weekly purchase than we are accustomed to. To ensure that this client remains satisfied and keeps doing business with us, please read and adhere to the guidelines below. - Fill first these Pallets 1 and 2 with soft, breakable, and delicate objects. Fill the smaller secondary truck with these pallets and just these pallets since these things are being transported to a different location. So that the secondary truck can start its delivery route as quickly as possible, load these pallets first. - Pallets 3, 4, 5, and 6 are set aside for materials made of metal. To make the most of your available area, be sure to arrange them according to size. The heavier primary truck should be used to load these pallets first because they are the heaviest and could damage any shipments that are placed beneath them. - Plastic items should be placed on Pallets 7, 8, and 9. To avoid bending or breaking any of the materials, use care when putting them on the pallets. Although they are strong, they can still shatter and bend. Additionally, these pallets had to be loaded onto the main truck. - Water jugs will be placed on the 10th pallet. Use the transparent packing tape to ensure the pallet stays intact during delivery, and alternate each row of jugs between upright and upside down to maximize space. Additionally, these pallets must be loaded onto the main truck. Each Wednesday, delivery trucks must reach their destinations by 4 o'clock. The distance traveled by the first truck and the secondary truck takes roughly 2 and 3 hours, respectively. We should make sure both vehicles are loaded and prepared to leave before noon in order to be safe. This cargo is our first priority, so if we happen to have a lot of deliveries to do on a given Wednesday, handle it first thing in the morning." What does the phrase "adhere to" mean most roughly in the context of the procedural notification above?

Answer: Obey

In the context of a procedural notification, the phrase 'adhere to' means to follow or comply with the guidelines strictly. The purpose of providing guidelines is for them to be obeyed by staff to ensure proper execution of tasks. Therefore, 'obey' is the most accurate synonym for 'adhere to' in this professional instruction.

A schedule table shows a bus departs every 20 minutes starting at 8:00 AM. What time is the third departure?

Answer: 8:40 AM

Departures are 8:00, 8:20, and 8:40, so the third is 8:40 AM.

A table of pay rates shows Regular = $18/hr and Overtime = $27/hr. An employee works 2 overtime hours. What is the overtime pay?

Answer: $54

2 hours times $27 equals $54.

180 plates are required for an event that Madison is planning. 20 plastic plates come in each bundle when purchasing plastic plates. How many sets of plates is she going to need?

Answer: 9

To determine the number of sets of plates Madison needs, divide the total number of plates required by the number of plates in each bundle. Madison needs 180 plates, and each bundle contains 20 plates. Therefore, 180 divided by 20 equals 9 bundles. She will need 9 sets of plates.

A meteorologist is examining the frequency of extreme weather occurrences between 1950 and 2010. In the 1980s, how many hurricanes hit the United States?

Answer: 18

To determine the number of hurricanes in the 1980s, locate the '1980s' on the horizontal axis of the bar chart. Then, find the bar corresponding to 'Hurricanes' for that decade. By reading the height of this bar against the vertical axis, it clearly indicates a value of 18 hurricanes.

"More than fifty different accounts, each with its own sales representative, company name, corporate address, and delivery address, provide service to Goldberg's Auto Parts. Your job at Goldberg's as a shipping and receiving clerk entails returning damaged goods to the vendor. Your written authorization request to the business is the first step in the standard process for returning an item. Never send a request to the shipping address; always use the business address. Write a business letter to the manufacturer providing the item's stock number, cost, and invoice number, the date it was received, and the reason for its return, unless the corporate file folder already has a form for this procedure. An authorization number from the salesperson, a label you should put on the exterior of the box to identify it as a legitimate return, and a deadline for the manufacturer to accept the returned item are all included in the manufacturer's response. The manufacturer will reject your returned package if the provided sticker is not attached, and you will need to get a new letter, authorization, sticker, and closing date. Never send a returned box to the business's corporate address; rather, send it to the shipping address." What should you do if you lose an authorization sticker in accordance with the policy depicted?

Answer: Repeat the standard procedure to obtain a new letter, authorization, sticker, and closing date.

The policy explicitly states the consequence of a missing authorization sticker: 'The manufacturer will reject your returned package if the provided sticker is not attached, and you will need to get a new letter, authorization, sticker, and closing date.' This means the entire process, from requesting authorization to receiving a new sticker and deadline, must be repeated.

Which revision fixes the wordiness in: 'At this point in time we are currently working'?

Answer: We are working now.

Removing redundant phrases produces clearer, tighter writing.

Using a parking lot diagram, Section C is between Section B and Section D. If you are in Section B and need Section D, which section do you pass through?

Answer: Section C

Section C lies between B and D, so you pass through it.

A warehouse has a rectangular storage area 60 feet long and 40 feet wide. Pallets occupy 25% of the floor space. Each pallet measures 4 feet × 4 feet. How many pallets fit in the storage area?

Answer: 150 pallets

Total area = 60 × 40 = 2,400 sq ft. Pallet area = 2,400 × 0.25 = 600 sq ft. Each pallet = 4 × 4 = 16 sq ft. Pallets = 600 ÷ 16 = 37.5 → 37 pallets.