WMATA WMATA Station Operations 2 — Questions and Answers
Question 1: What is the WMATA policy regarding unattended bags in a station?
- Leave them in lost and found
- Report to ROCC and Metro Transit Police immediately (Correct answer)
- Announce on PA and wait 15 minutes
- Remove the bag yourself
Correct answer: Report to ROCC and Metro Transit Police immediately
Unattended bags are treated as a potential security threat and must be reported immediately to ROCC and Metro Transit Police.
Question 2: How should a Station Manager handle a medical emergency on the platform?
- Call 911 only
- Notify ROCC, call 911, and administer first aid if trained (Correct answer)
- Wait for another employee to assist
- Close the station immediately
Correct answer: Notify ROCC, call 911, and administer first aid if trained
Station Managers must notify ROCC, call 911, and provide first aid within their training level until EMS arrives.
Question 3: What is the minimum safe distance from the platform edge that passengers should maintain while waiting for a train?
- 1 foot
- 2 feet
- 3 feet (Correct answer)
- 5 feet
Correct answer: 3 feet
WMATA policy requires passengers to stand at least 3 feet from the platform edge for safety.
Question 4: Which WMATA document outlines station safety inspection procedures?
- WMATA Operating Manual
- Safety Manual
- Station Operations Handbook (Correct answer)
- Customer Service Guide
Correct answer: Station Operations Handbook
The Station Operations Handbook outlines all required inspection checklists and procedures for station staff.
Question 5: A passenger reports smelling smoke in a WMATA station. What is the first action?
- Search for the source yourself
- Notify ROCC immediately and begin evacuation procedures (Correct answer)
- Ignore it unless you see flames
- Announce on PA to remain calm
Correct answer: Notify ROCC immediately and begin evacuation procedures
Smoke smell is treated as a fire emergency; ROCC must be notified immediately and evacuation procedures initiated.
Question 6: Who has authority to close a WMATA station during an emergency?
- Any station employee
- Station Manager only
- ROCC or Station Manager per ROCC direction (Correct answer)
- Metro Transit Police only
Correct answer: ROCC or Station Manager per ROCC direction
Station closure authority rests with the ROCC or the Station Manager acting under ROCC direction.
WMATA WMATA Station Operations 2
What is the WMATA policy regarding unattended bags in a station?