The Walmart pre-employment assessment is a required step for most hourly and salaried positions at Walmart and Sam's Club. Known formally as the Retail Associate Assessment (RAA) for hourly roles and the Manager Assessment for leadership candidates, it is delivered through Workday after you submit your application online.
The test contains approximately 65 questions and takes around 45 minutes to complete. It combines personality-based statements, situational judgment scenarios, and retail knowledge questions. A separate unscored section collects background information and does not affect your result.
Practicing with a PDF before your assessment session gives you a real advantage. You learn the question formats, identify the values Walmart prioritizes — customer service, respect, integrity, and teamwork — and reduce test anxiety. This page gives you a free downloadable PDF plus a complete breakdown of every section so you walk in prepared.
This section presents realistic retail situations — a difficult customer, a coworker conflict, a safety issue on the floor — and asks you to select the best response from four options. Walmart is measuring judgment, not knowledge. Think about how the ideal associate would handle the situation: de-escalate calmly, follow policy, protect the customer experience, and loop in a manager when appropriate.
Key values to demonstrate here: customer service above all else, teamwork with colleagues, respect for every individual, and honesty. Avoid answers that escalate conflict, ignore the customer, or bypass management on serious issues. Choosing to handle something entirely on your own when it involves safety or policy violations is almost never the right answer.
You are shown a series of statements like "I enjoy helping customers solve problems" or "I prefer working independently over collaborating with a team" and asked to rate your agreement on a scale. There are no trick questions here, but there is an ideal response profile Walmart looks for.
Score yourself consistently as someone who is customer-focused, reliable, positive about teamwork, and adaptable to schedule changes. Avoid extreme ratings in the negative direction on questions about attendance, following instructions, or working with the public. Inconsistency across similar statements is flagged by the algorithm — answer as your best professional self, not your current mood.
This section tests practical store knowledge: inventory concepts (first-in, first-out rotation), shrink prevention (spotting theft, handling damaged goods), and product placement basics (planograms, endcap merchandising, signage compliance). You do not need a retail background to pass, but reviewing basic concepts in advance helps.
Tips: Know that shrink refers to inventory loss from theft, damage, or administrative error. FIFO means older stock is sold first to reduce spoilage and waste. A planogram is a visual diagram showing exactly where products are placed on a shelf. Managers rely on associates to maintain these layouts precisely.
The final scored section measures conscientiousness, reliability, and adaptability. Questions probe whether you show up on time, follow through on tasks, stay organized under pressure, and accept feedback from supervisors. Walmart values associates who can handle fast-paced environments without cutting corners on quality or safety.
The key is consistency: if one question asks whether you double-check your work and another asks whether accuracy matters to you, your answers should align. Candidates who score as highly conscientious and customer-oriented consistently outperform those with erratic or negative profiles, even when qualifications are identical.
Print the PDF or work through it on a tablet. Answer every question before checking the explanations. For situational judgment questions, eliminate the two extreme options first — the very passive choice and the very confrontational one — then decide between the two moderate options. Time yourself loosely to simulate real conditions, but do not rush; the actual test has no per-question timer.
The most common mistake candidates make is answering personal statements the way they feel right now rather than projecting their best professional behavior. Walmart's algorithm detects negativity clusters. Someone who repeatedly rates "disagree" on teamwork, punctuality, or customer interaction statements will score in a low tier regardless of their work scenario answers.
A second common mistake is rushing the situational judgment section. Candidates who skim scenarios miss critical context — whether the customer is elderly, whether the situation involves a minor safety risk, whether a supervisor is present. That context determines the right answer.
Walmart does not publish a single pass/fail score. The assessment produces a tiered result — typically Tier 1 (recommend), Tier 2 (consider), or Tier 3 (not recommended). Store managers see the tier, not a raw score. Tier 1 clears your application for interview scheduling. Tier 2 is handled at manager discretion. Tier 3 effectively ends your candidacy for that location for a set waiting period.
Use the downloadable PDF above to benchmark your performance before the live assessment. For more Walmart practice tests covering maintenance, pathways, and general assessment formats, visit the Walmart Assessment Test page for the full library of practice questions.