Walmart Store Operations Management 2 — Questions and Answers
Question 1: A customer wants to return an item without a receipt and the item is over $25. What is the standard Walmart procedure?
- Refuse the return entirely
- Verify ID and offer store credit or exchange per policy (Correct answer)
- Give cash back immediately
- Tell them to mail the item to the manufacturer
Correct answer: Verify ID and offer store credit or exchange per policy
Non-receipted returns over the threshold typically require ID verification and are issued as store credit or an even exchange.
Question 2: During a busy shift, several registers have long lines. What should a front-end supervisor do first?
- Close lanes to save labor
- Open additional registers and call for backup cashiers (Correct answer)
- Tell customers to come back later
- Ignore it until lines shorten
Correct answer: Open additional registers and call for backup cashiers
Opening more lanes and calling backups reduces wait times and improves customer satisfaction.
Question 3: What does 'shrink' refer to in Walmart store operations?
- Reduction in store size
- Loss of inventory from theft, damage, or error (Correct answer)
- Employee headcount reduction
- Shrinking aisle widths
Correct answer: Loss of inventory from theft, damage, or error
Shrink is inventory loss caused by theft, damage, administrative error, or vendor fraud.
Question 4: A pallet of stock is blocking a fire exit in the back room. What is the correct action?
- Leave it until the next shift
- Immediately relocate it to clear the exit (Correct answer)
- Cover it with a tarp
- Report it but take no action
Correct answer: Immediately relocate it to clear the exit
Fire exits must remain clear at all times for safety and compliance.
Question 5: Which task is part of effective end-of-day closing operations?
- Leaving registers open
- Reconciling cash drawers and securing the building (Correct answer)
- Restocking only in the morning
- Turning off all security cameras
Correct answer: Reconciling cash drawers and securing the building
Closing includes cash reconciliation, securing funds, and locking down the store.
Question 6: What is the primary purpose of a planogram in store operations?
- Track employee hours
- Define how products are arranged on shelves (Correct answer)
- Schedule deliveries
- Calculate payroll
Correct answer: Define how products are arranged on shelves
A planogram is a visual diagram specifying product placement to maximize sales and consistency.
Question 7: An associate notices a spill in an aisle. What is the immediate priority?
- Finish current task first
- Place a wet floor sign and clean or report it (Correct answer)
- Wait for a manager to notice
- Announce it over the intercom only
Correct answer: Place a wet floor sign and clean or report it
Marking and addressing the hazard immediately prevents slip-and-fall injuries.
Walmart Store Operations Management 2
A customer wants to return an item without a receipt and the item is over $25.
What is the standard Walmart procedure?