Customer Service Flashcards
7 cards from real Walmart practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Customer Service flashcards as text
What is Walmart's standard policy for price matching with competitors?
Answer: Walmart matches prices from local competitors and select online retailers when shown proof
Walmart offers price matching with local competitors and select online retailers when the customer provides proof of the lower price at the time of purchase.
A customer with a disability needs assistance navigating the store. What is an associate's responsibility under Walmart's ADA compliance guidelines?
Answer: Offer reasonable assistance and accommodations to ensure the customer can shop independently
Under ADA compliance and Walmart's inclusive service policies, associates should proactively offer reasonable accommodations to customers with disabilities.
Which of the following BEST describes Walmart's 'Customer First' culture?
Answer: Every associate is empowered to put the customer's needs at the center of all decisions
Walmart's Customer First culture empowers every associate — regardless of role — to prioritize and act in the customer's best interest.
What should an associate do when they do not know the answer to a customer's question?
Answer: Admit they are unsure and offer to find someone who knows or look it up
Honesty builds trust — associates should acknowledge when they don't know something and commit to finding the correct answer for the customer.
What technology does Walmart use to help customers locate products in the store without associate assistance?
Answer: The Walmart app's in-store map and product locator feature
Walmart's app includes an in-store map and product locator that shows customers exactly where to find items in a specific store.
A customer asks about Walmart's layaway program for the holiday season. What is the correct response?
Answer: Explain that Walmart ended its traditional layaway program and now offers buy now, pay later options
Walmart discontinued its traditional layaway program and replaced it with buy now, pay later financing options through third-party partners.
Why is it important for Walmart associates to follow up after resolving a customer complaint?
Answer: To ensure the customer is satisfied and reinforce a positive experience
Following up after resolving a complaint confirms the customer's satisfaction and demonstrates Walmart's commitment to a complete and positive service experience.