Communication Skills Flashcards
6 cards from real UNAR practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Communication Skills flashcards as text
What is active listening?
Answer: Fully concentrating on, understanding, responding to, and remembering what is being communicated
Active listening involves genuine attention, understanding, and appropriate response.
What are nonverbal communication techniques?
Answer: Eye contact, facial expressions, body language, touch, gestures, and personal space awareness
Nonverbal communication conveys as much or more meaning than words in healthcare interactions.
How should a CNA communicate with hearing-impaired residents?
Answer: Face them, speak clearly at normal volume, reduce background noise, and use visual cues
Communication adaptations help hearing-impaired residents receive and understand information.
What is the importance of reporting and documentation for CNAs?
Answer: Accurate reporting ensures care continuity, safety, and legal protection
Timely, accurate reporting and documentation protect patients and provide legal evidence of care provided.
How should a CNA handle an angry or upset resident?
Answer: Listen actively, acknowledge feelings, remain calm, and report concerns to the nurse
De-escalation involves empathetic listening, validation of feelings, and calm, professional responses.
What is culturally competent care?
Answer: Providing care that respects and accommodates patients' cultural beliefs, practices, and preferences
Cultural competence recognizes that health beliefs and care preferences vary across cultures and adapts care accordingly.
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