Effective Communication with Patients Flashcards
7 cards from real UNAR practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Effective Communication with Patients flashcards as text
A patient with a hearing impairment does not have their hearing aid in. What is the best approach for the nursing assistant?
Answer: Face the patient directly and speak clearly at a normal pace
Facing the patient and speaking clearly allows them to lip-read and pick up on visual cues, which is more effective than shouting or relying solely on written notes.
When a nursing assistant uses open-ended questions with a patient, the goal is to:
Answer: Encourage the patient to share more detailed information
Open-ended questions invite patients to elaborate, which helps the nursing assistant gather richer information about the patient's needs and feelings.
A patient begins to cry while the nursing assistant is providing care. The most appropriate response is to:
Answer: Pause, offer a tissue, and ask if the patient would like to talk
Pausing and acknowledging the patient's emotion shows empathy and gives the patient an opportunity to express their feelings if they choose.
Which behavior by a nursing assistant demonstrates active listening?
Answer: Nodding and maintaining appropriate eye contact while the patient speaks
Nodding and maintaining eye contact signals to the patient that the nursing assistant is fully engaged and attentive to what is being said.
A nursing assistant is caring for a patient who speaks limited English. The BEST action is to:
Answer: Request a qualified interpreter or language assistance service
A qualified interpreter ensures accurate communication and protects patient rights; using untrained individuals or other patients risks miscommunication and privacy violations.
The term 'therapeutic communication' in nursing assistant practice means:
Answer: Planned communication techniques that promote patient well-being
Therapeutic communication involves purposeful, patient-centered techniques designed to support the patient's emotional and physical well-being.
When explaining a procedure to a patient, a nursing assistant should:
Answer: Explain in simple, clear language and check for understanding
Using simple language and verifying understanding ensures the patient is informed and reduces anxiety, which is part of the nursing assistant's duty.
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