UK PCV Theory Passenger Safety and Care Questions and Answers

Question 1

A wheelchair user wishes to board your bus, but the designated wheelchair space is occupied by a passenger with a large suitcase who is unwilling to move it.
What is your legal and professional responsibility in this situation?

Accepted Answer

To politely but firmly explain to the passenger with the suitcase that the space is a legal priority for a wheelchair user and they must move their luggage.

Answer

To inform the wheelchair user that they cannot board because the space is taken.

Answer

To allow the wheelchair user to travel in the main gangway if they agree.

Answer

To ask the wheelchair user to wait for the next bus, which may have space.

Question 2

You are driving a coach on a motorway that is fitted with seat belts. What must you do to ensure compliance with UK law regarding passenger safety?

Accepted Answer

Make a verbal announcement or ensure a sign is clearly visible that informs passengers of the legal requirement to wear their seat belts.

Answer

Assume all passengers know they must wear a seat belt and take no further action.

Answer

Only ensure passengers in the front seats are wearing their seat belts.

Answer

Lock the doors until every passenger has fastened their seat belt.

Question 3

In the event of an emergency requiring the evacuation of your PCV, what should be your immediate priority after stopping the vehicle in the safest possible location?

Accepted Answer

To safely and quickly evacuate all passengers, directing them to a place of safety away from the vehicle and other dangers.

Answer

To contact your depot or the emergency services.

Answer

To retrieve the fire extinguisher and attempt to tackle the source of the emergency.

Answer

To ensure all passenger luggage is removed from the vehicle before they evacuate.

Question 4

When carrying children under the age of 14 on your minibus, who is legally responsible for ensuring they are using the correct seat belt or child restraint?

Accepted Answer

The driver of the vehicle.

Answer

The children themselves if they are over 8 years old.

Answer

The parents or guardians of the children, even if they are not present.

Answer

The operator of the minibus service.

Question 5

A passenger becomes disruptive during a journey, shouting and causing distress to others. Which of the following is the most appropriate initial response?

Accepted Answer

Stop the bus immediately in a safe place, stay calm, and assess the situation without confrontation, following your company's procedure.

Answer

Increase the volume of the radio to drown out the noise.

Answer

Engage in a loud argument with the passenger to assert your authority.

Answer

Order the passenger to leave the vehicle immediately, even if it is between stops.

Question 6

Which of the following statements best describes a PCV driver's overall duty of care towards their passengers?

Accepted Answer

To take all reasonable precautions to ensure passengers are safe and comfortable when boarding, travelling, and alighting the vehicle.

Answer

To adhere strictly to the timetable, regardless of traffic conditions.

Answer

To ensure the vehicle's interior is clean before the first journey of the day.

Answer

To provide accurate fare information and handle cash correctly.

A wheelchair user wishes to board your bus, but the designated wheelchair space is occupied by a passenger with a large suitcase who is unwilling to move it.What is your legal and professional responsibility in this situation?

A wheelchair user wishes to board your bus, but the designated wheelchair space is occupied by a passenger with a large suitcase who is unwilling to move it.
What is your legal and professional responsibility in this situation?