TSO Professionalism and Security Incidents 3

Question 1

A TSO observes a coworker accepting cash from a passenger who wants to skip the line. What is the appropriate response?

Accepted Answer

Report the behavior to a supervisor or through appropriate channels

Answer

Accepting bribes is a serious ethical and legal violation that must be reported immediately through proper channels.

Question 2

Which situation would most likely require a TSO to complete a Significant Incident Report (SIR)?

Accepted Answer

A discovery of a firearm in carry-on baggage

Answer

Discovery of a firearm in carry-on baggage is a significant security incident requiring formal documentation via a SIR.

Question 3

How should a TSO handle a situation where a passenger's medical device triggers the metal detector?

Accepted Answer

Follow alternate screening procedures and treat the passenger with dignity

Answer

Medical devices cannot be removed, so TSOs must apply alternate screening methods while maintaining passenger dignity.

Question 4

A TSO is approached by a journalist asking about a recent security incident at their checkpoint. What should the TSO do?

Accepted Answer

Refer the journalist to TSA's Office of Public Affairs and decline to comment

Answer

All media inquiries must be directed to TSA's Office of Public Affairs; individual TSOs should not comment.

Question 5

What is the primary purpose of post-incident debriefs conducted by supervisors?

Accepted Answer

To identify what went wrong and improve procedures to prevent recurrence

Answer

Post-incident debriefs focus on continuous improvement by identifying procedural gaps and preventing future incidents.

(TSO) Transportation Security Officer Certification Practice Test