Free TSO Standard Operating Procedures (SOP) Questions and Answers — Questions and Answers
Question 1: A passenger presents a state-issued driver's license that expired 60 days ago. They do not have another form of acceptable identification. According to SOP, what is the TSO's correct course of action?
- Deny the passenger entry to the security checkpoint immediately.
- Refer the passenger to a Supervisory TSO (STSO) for identity verification procedures. (Correct answer)
- Allow the passenger to proceed with screening but mandate a full pat-down.
- Instruct the passenger to return with a valid, unexpired ID or passport.
Correct answer: Refer the passenger to a Supervisory TSO (STSO) for identity verification procedures.
Standard Operating Procedure dictates that when a passenger does not have an acceptable form of identification, or if their ID is expired, they must undergo an identity verification process. This process is managed by a supervisor and involves collecting information to verify the passenger's identity. TSOs should not deny entry outright but escalate the situation to their supervisor.
Question 2: What is the primary objective of the Standard Operating Procedure for passenger divestment at the security checkpoint?
- To minimize the number of bins used by each passenger to speed up the line.
- To provide clear, consistent instructions that facilitate an efficient and effective screening process. (Correct answer)
- To identify passengers who may require additional screening based on their behavior.
- To ensure all electronic devices are powered off before X-ray screening.
Correct answer: To provide clear, consistent instructions that facilitate an efficient and effective screening process.
The SOP for divestment is designed to give every passenger uniform, easy-to-understand instructions on what items to remove from their pockets and baggage for X-ray screening. This consistency helps prevent confusion, reduces the number of prohibited items sent through the X-ray, and leads to a more efficient and effective screening lane for everyone.
Question 3: A passenger alarms the Walk-Through Metal Detector (WTMD). After divesting a forgotten belt with a metal buckle, the passenger alarms the WTMD a second time. What is the standard next step in the screening process?
- Direct the passenger to the Advanced Imaging Technology (AIT) scanner for screening. (Correct answer)
- Perform a full pat-down of the passenger immediately.
- Use a Hand-Held Metal Detector (HHMD) to find the source of the alarm while the passenger remains in the WTMD.
- Ask the passenger to remove their shoes and walk through the WTMD a third time.
Correct answer: Direct the passenger to the Advanced Imaging Technology (AIT) scanner for screening.
SOP dictates that if a passenger alarms the WTMD twice, the next step is to use an alternate screening method. The primary alternate method is the Advanced Imaging Technology (AIT) scanner, if available. A pat-down would typically only occur if the AIT is unavailable or if the AIT detects an anomaly.
Question 4: Which of the following describes the correct SOP for screening a container with cremated remains?
- The container is exempt from all screening out of respect for the deceased.
- The container must be screened by the X-ray system, and under no circumstances should it be opened. (Correct answer)
- The TSO must open the container to visually inspect the contents and test for explosives.
- The container must undergo Explosive Trace Detection (ETD) swabbing as the primary screening method.
Correct answer: The container must be screened by the X-ray system, and under no circumstances should it be opened.
The SOP for screening cremated remains requires them to pass through the X-ray system. To treat the remains with respect, TSOs are explicitly prohibited from opening the container, even if requested by the passenger. If the X-ray operator cannot clear the container, it will not be allowed into the sterile area.
Question 5: A TSO stationed at the travel document checkpoint (TDC) observes an individual push past other passengers and run through the screening checkpoint into the sterile area without any screening. According to SOP, what is the TSO's IMMEDIATE responsibility?
- Attempt to physically apprehend the individual before they get far.
- Immediately report the breach to a supervisor and/or airport control, while verbally alerting other TSOs. (Correct answer)
- Activate the nearest fire alarm to trigger an evacuation of the terminal.
- Leave their post and give chase while using their radio to call for law enforcement.
Correct answer: Immediately report the breach to a supervisor and/or airport control, while verbally alerting other TSOs.
In a security breach scenario, a TSO's immediate and primary responsibility is to report the breach to ensure a coordinated response from supervisors and law enforcement. TSOs are not law enforcement officers and should not attempt to physically apprehend a fleeing individual or abandon their assigned post, which could create an additional security vulnerability.
Question 6: Which of the following is the correct procedure for handling a document marked as Sensitive Security Information (SSI)?
- The document can be photographed with a personal cell phone for easier reference.
- The document should be left on a podium for easy access by other TSOs on shift.
- The document must be properly controlled and only shared with individuals who have a direct operational 'need to know'. (Correct answer)
- The document may be discussed openly with airline staff to coordinate security procedures.
Correct answer: The document must be properly controlled and only shared with individuals who have a direct operational 'need to know'.
Sensitive Security Information (SSI) is information that, if disclosed, could be detrimental to transportation security. SOP dictates that SSI must be protected from unauthorized disclosure. It should only be accessed by and discussed with personnel who have a specific, job-related reason ('need to know') to view the information, and it must be stored securely when not in use.
Free TSO Standard Operating Procedures (SOP) Questions and Answers
A passenger presents a state-issued driver's license that expired 60 days ago.
They do not have another form of acceptable identification.
According to SOP, what is the TSO's correct course of action?