Practice Test GeeksMS-740 - Troubleshooting Microsoft Teams Practice Test
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Teams Calling and PSTN Troubleshooting Flashcards

6 cards from real MS-740 practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A user with a Calling Plan cannot make outbound calls. Which Teams admin center section should you check first?

    Answer: Phone numbers assigned to the user

    Outbound calling issues often stem from a phone number not being properly assigned to the user in the Teams admin center.

  2. Which PowerShell cmdlet assigns a phone number to a Teams user?

    Answer: Set-CsPhoneNumberAssignment

    Set-CsPhoneNumberAssignment is the modern cmdlet used to assign phone numbers to Teams users in the unified Microsoft 365 model.

  3. A Direct Routing SBC shows as inactive in the Teams admin center. What should you check first?

    Answer: TLS certificate validity on the SBC

    SBC inactivity is most commonly caused by an expired or invalid TLS certificate, which prevents Microsoft from establishing a secure SIP connection.

  4. Which SIP response code indicates 'User Not Found' in Direct Routing call logs?

    Answer: 404

    A SIP 404 response means the user or resource was not found, commonly seen in Direct Routing when a number is unassigned.

  5. A user receives calls but cannot transfer them. Which policy should you review?

    Answer: Teams calling policy (AllowCallForwardingToUser)

    The AllowCallForwardingToUser setting in the Teams calling policy controls whether a user can transfer calls to other users.

  6. What does the 'No route found' error in Direct Routing call diagnostics indicate?

    Answer: No voice routing policy matches the dialed number

    'No route found' means no voice route in the user's assigned voice routing policy matches the normalized number they dialed.

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  1. learn.microsoft.com — Passing score, score validity, score release, retake policy, renewal, eligibility, exam information · verified Nov 2026
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