Practice Test GeeksMS-740 - Troubleshooting Microsoft Teams Practice Test
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Teams Calling and PSTN Troubleshooting Flashcards

6 cards from real MS-740 practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A user reports that calls from specific countries are being blocked. Which feature is responsible?

    Answer: Outbound calling restrictions in Teams calling policy

    Outbound calling restrictions in the Teams calling policy can block calls to specific country categories such as premium or international numbers.

  2. What is a normalization rule in a Teams dial plan used for?

    Answer: Converting dialed numbers to E.164 format

    Normalization rules in a Teams dial plan use regex patterns to translate locally dialed formats into the E.164 format required for routing.

  3. A Teams Phone user reports that voicemail messages are not being delivered. What should you check?

    Answer: Cloud Voicemail service settings and Exchange Online integration

    Cloud Voicemail integrates with Exchange Online; misconfigured Exchange settings or a missing mailbox can prevent voicemail delivery.

  4. Which PowerShell module is required to manage Direct Routing and voice configurations in Teams?

    Answer: MicrosoftTeams PowerShell module

    All Teams voice and Direct Routing cmdlets (e.g., Get-CsOnlineVoiceRoute) are part of the MicrosoftTeams PowerShell module.

  5. A Teams Calling Plan user reports international calls are failing. What is the first thing to verify?

    Answer: International calling is enabled in the user's Calling Plan

    International calling must be explicitly enabled on the user's Calling Plan subscription; it is not included by default in all plan tiers.

  6. What does SIP 503 'Service Unavailable' indicate in Direct Routing logs?

    Answer: The SBC is overloaded or unreachable

    SIP 503 indicates the SBC cannot handle the request, typically due to being overloaded, in maintenance mode, or temporarily unreachable.

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Sources & references

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