Teams Calling and PSTN Troubleshooting Flashcards

A user's outbound calls show their number as 'Unknown' to recipients. What should you configure?

Answer: Caller ID policy in Teams admin center

The Caller ID policy in the Teams admin center controls what phone number or name is presented to the recipient of outbound calls.

Which Teams feature allows calls to be routed to a backup number after a set number of rings?

Answer: Call forwarding and unanswered calls settings

The 'Unanswered calls' setting in Teams calling allows users to forward calls to voicemail or another number after a configurable ring timeout.

A Teams auto attendant is not playing the correct greeting. Where is the greeting file configured?

Answer: Auto attendant configuration in Teams admin center

Auto attendant greeting audio files are uploaded and configured directly in the auto attendant setup within the Teams admin center.

What license is required for a resource account used by a Teams call queue?

Answer: Microsoft Teams Phone Resource Account (free)

Resource accounts for call queues and auto attendants require a free Microsoft Teams Phone Resource Account license assigned in Microsoft 365.

A call queue is not distributing calls to agents. What should you verify first?

Answer: Agent opt-in status and availability

Agents must be opted into the call queue and must be in an available presence state for calls to be routed to them.

Which diagnostic tool in the Microsoft 365 admin center helps troubleshoot Direct Routing call failures?

Answer: Run diagnostics for 'Teams Direct Routing'

The 'Teams Direct Routing' diagnostic in the Microsoft 365 admin center checks SBC connectivity, certificates, and configuration issues.