Practice Test GeeksMS-740 - Troubleshooting Microsoft Teams Practice Test
← All MS-740 Flashcard Decks

Teams Audio and Video Troubleshooting Flashcards

6 cards from real MS-740 practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 Teams Audio and Video Troubleshooting flashcards as text

  1. A user reports one-way audio during a Teams call. Which tool should you use first to diagnose the issue?

    Answer: Teams admin center Call Analytics

    Call Analytics in the Teams admin center provides per-call audio quality data including jitter, packet loss, and latency.

  2. What minimum upload bandwidth is recommended per user for HD video in Teams meetings?

    Answer: 1.5 Mbps

    Microsoft recommends 1.5 Mbps upload bandwidth per user to support HD video in Teams meetings.

  3. A user experiences echo during Teams calls. What is the most common hardware cause?

    Answer: Speakers too close to microphone

    Echo typically occurs when audio from speakers is picked up by the microphone, and using a headset resolves this.

  4. Which PowerShell cmdlet retrieves the media quality summary for a specific Teams call?

    Answer: Get-CsUserSession

    Get-CsUserSession returns session and media quality data for calls made by a specific user.

  5. A user on a VPN reports poor video quality in Teams. What is the recommended solution?

    Answer: Configure VPN split tunneling for Teams media traffic

    VPN split tunneling allows Teams media UDP traffic to bypass the VPN tunnel, improving quality significantly.

  6. Which metric in Call Quality Dashboard (CQD) best indicates packet loss affecting audio quality?

    Answer: Audio Poor Stream Ratio

    The Audio Poor Stream Ratio in CQD measures the percentage of call streams classified as poor due to metrics including packet loss.

How this page was made: written with AI tools and published by Nathan Beja, founder of Practice Test Geeks, who is responsible for its content. Exam facts are checked against the official sources listed below. Not reviewed by a subject-matter expert. Editorial policy

Sources & references

Exam facts on this page (fees, format, dates, passing scores) are checked against these official sources; the date is our last check. Editorial policy

  1. learn.microsoft.com — Passing score, score validity, score release, retake policy, renewal, eligibility, exam information · verified Nov 2026
  2. home.pearsonvue.com — Test delivery · verified Nov 2026