Teams Audio and Video Troubleshooting Flashcards

A user reports choppy audio in Teams meetings only when screen sharing is active. What is the likely cause?

Answer: CPU resource contention during screen capture

Screen sharing is CPU-intensive; when combined with audio encoding, resource contention can cause choppy audio on low-spec machines.

Which CQD report helps identify whether audio quality issues are server-side or client-side?

Answer: Server-Client streams report

The Server-Client streams report in CQD isolates quality metrics for traffic between Microsoft servers and client endpoints.

A user cannot hear other participants but they can hear her. What Teams setting should you verify?

Answer: Audio output device selection in Teams settings

If a user cannot hear others, the audio output device may be set to the wrong device in Teams audio settings.

Which Microsoft tool runs pre-call network tests specifically for Teams media quality?

Answer: Microsoft Teams Network Assessment Tool

The Microsoft Teams Network Assessment Tool tests network suitability for Teams media by measuring packet loss, jitter, and latency.

A user on a wired connection reports poor video quality. After confirming bandwidth is adequate, what should you check next?

Answer: Quality of Service (QoS) DSCP markings

QoS DSCP markings ensure Teams video traffic is prioritized by network equipment; missing markings cause video to compete with other traffic.

What is the recommended action when CQD shows consistently high jitter (>30ms) for a specific building?

Answer: Investigate switch/router configuration at that location

High jitter specific to a building indicates a local network issue such as switch misconfigurations, duplex mismatch, or congested links.