Practice Test GeeksMS-740 - Troubleshooting Microsoft Teams Practice Test
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Teams Audio and Video Troubleshooting Flashcards

6 cards from real MS-740 practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A user cannot share their screen during a Teams meeting. Which policy setting controls this?

    Answer: ScreenSharingMode in Teams meeting policy

    The ScreenSharingMode parameter in the Teams meeting policy controls whether users can share their entire screen or just a single application.

  2. What does a high Round Trip Time (RTT) value in CQD indicate?

    Answer: Network latency between endpoints

    High RTT in CQD indicates network latency, meaning packets are taking too long to travel between the Teams client and Microsoft's servers.

  3. A Teams Room device shows a black screen during a video call. What should you check first?

    Answer: HDMI cable and display input source

    A black screen on a Teams Room device is most commonly caused by a loose HDMI cable or incorrect display input source selection.

  4. Which Teams client log file is most useful for diagnosing audio device switching issues?

    Answer: MSTeams_diagnostics.txt

    The MSTeams_diagnostics.txt log captures audio device events, switching, and errors during Teams sessions.

  5. A user reports that their camera works in other apps but not in Teams. What is the first step?

    Answer: Check Windows Camera Privacy settings

    Windows Camera Privacy settings can block specific apps from accessing the camera even if the camera works system-wide.

  6. What network protocol does Teams use for real-time media transport?

    Answer: UDP

    Teams uses UDP for real-time media (audio/video) because its low overhead reduces latency compared to TCP.

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Sources & references

Exam facts on this page (fees, format, dates, passing scores) are checked against these official sources; the date is our last check. Editorial policy

  1. learn.microsoft.com — Passing score, score validity, score release, retake policy, renewal, eligibility, exam information · verified Nov 2026
  2. home.pearsonvue.com — Test delivery · verified Nov 2026
Teams Audio and Video Troubleshooting Flashcards — MS-740 Study Cards with Answers