TQL - Total Quality Logistics Load Lifecycle Management Questions and Answers

Question 1

A carrier has just been booked on a load through TQL. What is the MOST efficient, recommended method for the carrier to provide their mandatory, periodic location updates while in transit?

Accepted Answer

Providing automated or manual check-calls through the TQL Carrier Dashboard.

Answer

TQL provides the TQL Carrier Dashboard, a web portal and mobile app, as the most efficient method for carriers to manage their loads, which includes submitting automated or manual check-calls for location updates. This reduces the need for phone calls and streamlines communication.

Question 2

A carrier dispatcher is using the TQL Carrier Dashboard to find a new load. Which of the following is a feature they can use directly within the platform to secure a shipment for their truck?

Accepted Answer

Accepting a load at a predetermined rate using the 'Book It Now' feature.

Answer

The TQL Carrier Dashboard offers a 'Book It Now' feature, which allows carriers to instantly book select loads at the listed rate, streamlining the booking process without the need for phone calls or negotiations.

Question 3

A carrier has successfully delivered a TQL load and needs to submit their paperwork to get paid. Which of the following document combinations is required by TQL to process the carrier's payment?

Accepted Answer

The TQL rate confirmation, a signed Bill of Lading (BOL), and any applicable lumper receipts.

Answer

To process payment, TQL requires specific documents, including the TQL invoice or rate confirmation, a signed Bill of Lading (BOL) as proof of delivery, and any receipts for reimbursable expenses like lumper fees.

Question 4

A customer is utilizing TQL TRAX to manage their shipments. What is the primary function of this platform in the load lifecycle?

Accepted Answer

It is a customer-facing portal for tracking shipments, viewing load documents, and managing invoices.

Answer

TQL TRAX is the complimentary, proprietary web-based portal and mobile app designed specifically for customers to provide visibility and flexibility. It allows them to track shipments in real-time, access load documents, submit quote requests, and manage billing.

Question 5

During the 'in-transit' phase of a load's lifecycle, a carrier encounters an unexpected delay due to a severe weather event. What is the carrier's most critical responsibility in this situation?

Accepted Answer

Proactively communicating the delay and the new ETA to their TQL Logistics Account Executive.

Answer

Continuous and proactive communication is a cornerstone of TQL's service model. In case of any delay, the carrier's primary responsibility is to inform their TQL contact immediately so that TQL can manage the customer's expectations and adjust logistics accordingly.

TQL - Total Quality Logistics Practice Test

TQL - Total Quality Logistics Practice Test

TQL - Total Quality Logistics Load Lifecycle Management Questions and Answers