TQL - Total Quality Logistics Load Lifecycle Management Questions and Answers — Questions and Answers
Question 1: A carrier has just been booked on a load through TQL. What is the MOST efficient, recommended method for the carrier to provide their mandatory, periodic location updates while in transit?
- Calling the TQL Logistics Account Executive every hour.
- Sending a text message to the TQL after-hours line.
- Providing automated or manual check-calls through the TQL Carrier Dashboard. (Correct answer)
- Emailing the bill of lading to the customer at each stop.
Correct answer: Providing automated or manual check-calls through the TQL Carrier Dashboard.
TQL provides the TQL Carrier Dashboard, a web portal and mobile app, as the most efficient method for carriers to manage their loads, which includes submitting automated or manual check-calls for location updates. This reduces the need for phone calls and streamlines communication.
Question 2: A carrier dispatcher is using the TQL Carrier Dashboard to find a new load. Which of the following is a feature they can use directly within the platform to secure a shipment for their truck?
- Negotiating rates via a live chat with the shipper.
- Bidding on loads in a public auction format.
- Accepting a load at a predetermined rate using the 'Book It Now' feature. (Correct answer)
- Calling a dedicated bidding hotline to place an offer.
Correct answer: Accepting a load at a predetermined rate using the 'Book It Now' feature.
The TQL Carrier Dashboard offers a 'Book It Now' feature, which allows carriers to instantly book select loads at the listed rate, streamlining the booking process without the need for phone calls or negotiations.
Question 3: A carrier has successfully delivered a TQL load and needs to submit their paperwork to get paid. Which of the following document combinations is required by TQL to process the carrier's payment?
- A verbal confirmation from the receiver and the truck's GPS report.
- The TQL rate confirmation, a signed Bill of Lading (BOL), and any applicable lumper receipts. (Correct answer)
- An email from the driver confirming delivery and a copy of their driver's license.
- The original load posting from the load board and a fuel receipt for the trip.
Correct answer: The TQL rate confirmation, a signed Bill of Lading (BOL), and any applicable lumper receipts.
To process payment, TQL requires specific documents, including the TQL invoice or rate confirmation, a signed Bill of Lading (BOL) as proof of delivery, and any receipts for reimbursable expenses like lumper fees.
Question 4: A customer is utilizing TQL TRAX to manage their shipments. What is the primary function of this platform in the load lifecycle?
- It is a social media platform for TQL employees and carriers.
- It's a tool for carriers to bid on available freight from TQL customers.
- It is a customer-facing portal for tracking shipments, viewing load documents, and managing invoices. (Correct answer)
- It is an internal accounting software used exclusively by the TQL finance department.
Correct answer: It is a customer-facing portal for tracking shipments, viewing load documents, and managing invoices.
TQL TRAX is the complimentary, proprietary web-based portal and mobile app designed specifically for customers to provide visibility and flexibility. It allows them to track shipments in real-time, access load documents, submit quote requests, and manage billing.
Question 5: During the 'in-transit' phase of a load's lifecycle, a carrier encounters an unexpected delay due to a severe weather event. What is the carrier's most critical responsibility in this situation?
- Waiting until the weather clears before contacting anyone.
- Contacting the receiver directly to arrange a new delivery time.
- Immediately ceasing all communication to focus on safety.
- Proactively communicating the delay and the new ETA to their TQL Logistics Account Executive. (Correct answer)
Correct answer: Proactively communicating the delay and the new ETA to their TQL Logistics Account Executive.
Continuous and proactive communication is a cornerstone of TQL's service model. In case of any delay, the carrier's primary responsibility is to inform their TQL contact immediately so that TQL can manage the customer's expectations and adjust logistics accordingly.
Question 6: Which of the following best describes the final stage of the load lifecycle from the carrier's perspective at TQL?
- The 'Booking' stage, where the rate is confirmed.
- The 'Dispatch' stage, when the driver is assigned.
- The 'In-Transit' stage, which involves tracking and check-calls.
- The 'Payment' stage, which is initiated by submitting the required paperwork via TQL Carrier Dashboard. (Correct answer)
Correct answer: The 'Payment' stage, which is initiated by submitting the required paperwork via TQL Carrier Dashboard.
After the load is delivered, the final stage for the carrier is getting paid. This is initiated by uploading the necessary documents, such as the signed BOL and rate confirmation, through the TQL Carrier Dashboard to the payment processing department.
TQL - Total Quality Logistics Load Lifecycle Management Questions and Answers
A carrier has just been booked on a load through TQL.
What is the MOST efficient, recommended method for the carrier to provide their mandatory, periodic location updates while in transit?