*(Narrator) Listen to a conversation between two colleagues.*
**(Man):** Hi, Sarah.
Do you have a moment to discuss the arrangements for the upcoming trade show in Singapore?
**(Woman):** Of course, Mark.
I was just about to email you.
I've confirmed the booth space, but I'm having trouble getting a quote from our usual shipping company for the display materials.
**(Man):** Oh, that's not good.
The deadline to get everything sent out is next Friday.
Have you tried calling them directly? Sometimes emails get overlooked.
**(Woman):** I was on hold for twenty minutes this morning.
I think I'll try their competitor, Global Logistics.
They have a good reputation.
*(Narrator) What is the woman's problem?*