TOEIC Listening and Reading Test — Questions and Answers

Question 1: Which of the following sentences best describes the entire scene in the photograph?

A. Customers are checking out at a supermarket.
D. Spectators are leaving a concert hall.
B. Travelers are moving through an airport terminal. (Correct answer)
C. Commuters are waiting for a subway train.

Correct answer: B. Travelers are moving through an airport terminal.

The presence of people with luggage, large departure and arrival boards, and check-in counters are all key indicators of an airport terminal environment.

Question 2: A job advertisement reads: "BlueSky Marketing seeks a Digital Content Specialist. Requirements: 3+ years of experience in content creation, proficiency in SEO tools, and a bachelor's degree in marketing or communications. Salary: 5,000-5,000 annually. Remote work available. Deadline: August 20." Which requirement is explicitly listed for this position?

Proficiency in SEO tools (Correct answer)
Five or more years of experience
A master's degree in digital marketing
Fluency in two or more languages

Correct answer: Proficiency in SEO tools

The advertisement explicitly lists "proficiency in SEO tools" as one of the three stated requirements.

Question 3: The training program is designed to _______ employees with the latest industry standards.

familiar
familiarity
familiarly
familiarize (Correct answer)

Correct answer: familiarize

'Familiarize' is the verb needed after 'to' (infinitive). The phrase 'familiarize someone with something' means to make someone acquainted with something.

Question 4: Where are two places an interested party can purchase tickets?

Internet and in person
phone and Internet (Correct answer)
fax and Internet
fax and phone

Correct answer: phone and Internet

Modern event announcements typically provide multiple convenient options for purchasing tickets. The passage explicitly lists both phone and Internet as methods for interested parties to buy tickets, reflecting common accessibility for event sales in today's digital age.

Question 5: What is 'depreciation' in accounting and business?

An increase in the value of a company's assets over time
The process of paying off a business loan
An unexpected drop in quarterly revenue
The gradual reduction in the value of an asset over time (Correct answer)

Correct answer: The gradual reduction in the value of an asset over time

Depreciation is the systematic reduction in the recorded cost of a fixed asset over its useful life, reflecting wear and obsolescence.

Question 6: Based on the photograph, what is the primary activity taking place?

D. A class is taking an examination.
C. A group is watching a sporting event.
A. A business presentation is in progress. (Correct answer)
B. A family is celebrating a birthday.

Correct answer: A. A business presentation is in progress.

The individuals are dressed in business attire and are gathered in a conference room, focused on a screen at the front. This context strongly suggests a professional meeting or presentation.

Question 7: Article Snippet from 'Modern Business Weekly' To remain competitive, corporations must constantly seek to optimize their operations. The integration of new logistical software allows for more efficient supply chain management, which is a pivotal factor in reducing overhead costs. This software can meticulously track inventory, forecast demand with greater accuracy, and automate shipping schedules. By streamlining these processes, companies not only save money but also enhance customer satisfaction through more reliable delivery times. In the article, the word 'pivotal' is closest in meaning to:

minor
crucial (Correct answer)
optional
complicated

Correct answer: crucial

The context suggests that efficient supply chain management is a very important ('pivotal') factor in reducing costs. 'Crucial' means extremely important or necessary, making it the best synonym in this context.

Question 8: You hear: 'Has the new office furniture been delivered yet?' Which response is most appropriate?

The delivery company is reliable.
The furniture is made of oak wood.
You should order more supplies.
Yes, it arrived this morning. (Correct answer)

Correct answer: Yes, it arrived this morning.

The question uses 'has... been' (present perfect passive) asking about whether delivery has occurred. 'Yes, it arrived this morning' directly confirms the delivery.

Question 9: A news article begins: 'XYZ Corporation announced a major restructuring plan that will affect over 2,000 positions across its global operations.' What is the article about?

A company launching a new global product line
A company undergoing significant organizational changes (Correct answer)
A company hiring 2,000 new employees worldwide
A company relocating its headquarters overseas

Correct answer: A company undergoing significant organizational changes

'Restructuring' involves reorganizing the company structure, and 'affecting 2,000 positions' typically implies job changes or reductions, confirming significant organizational change.

Question 10: Questions 4 through 6 refer to the following announcement. (Audio Transcript) 'Good morning, and welcome to the annual conference for the National Association of Urban Planners. My name is Elena Vance, and I'm the director of the association. We're thrilled to have you all here in Chicago. Before we begin with our keynote address from Mayor Davison, I'd like to make a quick announcement regarding this afternoon's schedule. The 'Sustainable Cities' workshop, originally scheduled for 2 P.M. in Room 101, has been moved to the Grand Ballroom to accommodate a larger than expected number of attendees. The time, 2 P.M., remains the same. Also, please remember to visit the exhibitor hall during the lunch break to see the latest innovations in planning software. Enjoy the conference.' 5. What has been changed about the 'Sustainable Cities' workshop?

Its speaker
Its location (Correct answer)
Its topic
Its time

Correct answer: Its location

The speaker states that the workshop 'has been moved to the Grand Ballroom.' She explicitly says, 'The time, 2 P.M., remains the same,' indicating only the location has changed.

Question 11: A weather report states: "Expect heavy rain throughout Tuesday, tapering off by Wednesday morning. Thursday will be partly cloudy with temperatures returning to seasonal norms. Travelers should plan accordingly." What will Wednesday's weather be like in the morning?

Heavy rain continuing
Rain tapering off (Correct answer)
Severe thunderstorms
Clear and sunny

Correct answer: Rain tapering off

The report says rain tapers off by Wednesday morning, meaning it is still ending rather than fully cleared.

Question 12: Without ___ legal support, we are certain to lose the lawsuit against us.

little
none
no
any (Correct answer)

Correct answer: any

Following WITHOUT, we convert NO into ANY. The same logic applies here: I HAVE NO MONEY = I HAVE NO MONEY.

Question 13: If you can't _______________ with your old computers in today's fast-track technology, you should upgrade to a faster one.

get by (Correct answer)
get along
get through
get to

Correct answer: get by

The phrasal verb "get by" means to manage or survive with difficulty, or to cope with something that is barely sufficient. In this context, if old computers are not sufficient for "fast-track technology," one cannot "get by" with them, implying they are inadequate for the demands.

Question 14: Select the underlined section that contains an error:

Although
in which
it
standing out (Correct answer)

Correct answer: standing out

The phrase 'in which standing out' is grammatically incorrect. 'In which' is a relative pronoun that introduces a clause, and it should be followed by a subject and a finite verb, or an infinitive phrase. 'Standing out' is a present participle, and its usage here creates an ungrammatical construction. It should likely be 'in which it stood out' or 'in which to stand out' depending on the intended meaning.

Question 15: Please ensure ______ all documents are filed before the end of the business day.

whether
that (Correct answer)
which
what

Correct answer: that

"Ensure that" introduces a noun clause expressing the content of what is ensured. "What" and "which" are used in relative or noun clauses with different structures, and "whether" implies doubt or alternatives.

Question 16: _______ the flight was significantly delayed, the keynote speaker still managed to arrive in time for his presentation.

Because
Therefore
So
Although (Correct answer)

Correct answer: Although

'Although' is a subordinating conjunction used to show contrast or opposition between two clauses. The delay of the flight contrasts with the speaker's timely arrival. 'Because', 'therefore', and 'so' indicate a cause-and-effect relationship, which is not the case here.

Question 17: How often should we back up the server files?

The server is in the main office.
I'll do it later today.
The policy requires it to be done daily. (Correct answer)
Yes, we should.

Correct answer: The policy requires it to be done daily.

The question 'How often' asks about frequency. 'The policy requires it to be done daily' directly answers this by stating the required frequency. The other options suggest a one-time action, a location, or simple agreement, none of which address the frequency.

Question 18: A memo states: 'Effective immediately, all purchase orders exceeding $5,000 must receive prior approval from the CFO.' What does 'effective immediately' mean?

The policy starts right now (Correct answer)
The policy applies only to future purchases
The policy requires written confirmation
The policy will begin next month

Correct answer: The policy starts right now

'Effective immediately' is a formal phrase meaning the change takes effect at the present moment, with no grace period or delay.

Question 19: For this question, you will look at a photograph and then listen to four statements. Choose the statement that best describes the photograph. (Image: A small group of four people, two men and two women, are jogging on a dirt path in a wooded area. They are all wearing athletic clothing and running shoes.)

D) A race is about to begin.
C) Some people are exercising outdoors. (Correct answer)
A) They are hiking up a mountain.
B) They are having a picnic in the forest.

Correct answer: C) Some people are exercising outdoors.

Statement (C) provides the most accurate and general description of the activity. The people are dressed for exercise and are jogging, which is a form of outdoor exercise. Option (A) is too specific and may be incorrect; they are on a path, but not necessarily hiking a mountain. Option (B) is incorrect as they are running, not eating. Option (D) is incorrect because they are already in motion, not waiting at a starting line.

Question 20: Questions 5-6 refer to the following advertisement and email. Advertisement Oakridge Business Center - Office Suites for Lease Elevate your business with a professional address at the Oakridge Business Center. We offer flexible leasing terms on fully furnished office suites, perfect for startups and established companies alike. Our amenities include: * High-speed internet * 24/7 building access * Mail handling service * Access to shared conference rooms (booking required) * Kitchenette with complimentary coffee and tea Special Offer: Sign a 12-month lease by April 30 and receive the first two months rent-free! Contact us today for a tour: leasing@oakridgecenter.com or 555-0182. Email To: leasing@oakridgecenter.com From: s.valeria@innovatech.com Date: May 2 Subject: Inquiry Regarding Office Suite Dear Leasing Manager, I saw your advertisement for office suites and am very interested in your facility. My company, InnovaTech, is a small software development startup with a team of six people. We are looking for a space that can accommodate us starting next month. I would like to schedule a tour sometime next week. I am also curious if the special offer mentioned in the ad is still available. We are prepared to sign a one-year lease if the space meets our needs. Thank you, Silvia Valeria What will the leasing manager likely tell Ms. Valeria about the special offer?

That it can be extended for her company
That she is not eligible for it (Correct answer)
That it provides a discount on internet service
That it is only for established companies

Correct answer: That she is not eligible for it

The advertisement states that the special offer is for those who 'Sign a 12-month lease by April 30.' Ms. Valeria's email is dated May 2, which is after the deadline. Therefore, she is no longer eligible for the promotion.

Question 21: For this question, you will look at a photograph and then listen to four statements. Choose the statement that best describes the photograph. (Image: A close-up shot of a chef in a professional kitchen, carefully using tweezers to place a small green garnish on a beautifully arranged plate of food.)

C) A meal is being carefully prepared. (Correct answer)
B) The food is being packed for delivery.
A) The chef is washing the dishes.
D) The waiter is serving a customer.

Correct answer: C) A meal is being carefully prepared.

Statement (C) accurately describes the action. The chef is in the final stages of plating and garnishing a dish, which is part of the meal preparation process. Option (A) is incorrect; the chef is working with food, not cleaning. Option (B) is incorrect because the food is being plated, not put into takeout containers. Option (D) is incorrect because the person is a chef in a kitchen, not a waiter in a dining area.

Question 22: For this question, you will look at a photograph and then listen to four statements. Choose the statement that best describes the photograph. (Image: The interior of a library or bookstore. Tall bookshelves filled with books line a corridor. A rolling ladder is leaning against one of the shelves. There are no people in the image.)

A) A librarian is re-shelving some books.
B) Many books are arranged on shelves. (Correct answer)
C) The library is crowded with patrons.
D) The books have fallen onto the floor.

Correct answer: B) Many books are arranged on shelves.

Statement (B) is the best description of the static scene. The photograph's primary subject is the bookshelves filled with books. Options (A) and (C) are incorrect because there are no people in the photograph. Option (D) is incorrect as the books are neatly on the shelves, not on the floor.

Question 23: The marketing team's primary _______ is to increase brand awareness among younger demographics.

objective (Correct answer)
object
objectively
objected

Correct answer: objective

The sentence requires a noun to serve as the subject complement after 'primary'. 'Objective', meaning a goal, is the correct noun. 'Object' is a noun with a different meaning or a verb, 'objected' is a verb, and 'objectively' is an adverb.

Question 24: A memo reads: "To: All Department Heads. From: Human Resources. Please be advised that the annual performance review cycle will begin on October 1. Managers are required to submit completed evaluation forms for all direct reports by October 22. Training sessions on the updated review criteria will be held on September 25 and September 27. Attendance at one session is mandatory." What are department heads required to attend?

A briefing with HR on October 1
The performance review meetings with each employee
At least one training session before reviews begin (Correct answer)
Both training sessions on September 25 and 27

Correct answer: At least one training session before reviews begin

The memo states that training sessions will be held on September 25 and 27, and that attendance at one session is mandatory. Managers are not required to attend both.

Question 25: Find the error: 'The new branch office (A) was officially (B) open last month (C) by the regional (D) director of operations.'

(B) open last month (Correct answer)
(A) was officially
(D) director of operations
(C) by the regional

Correct answer: (B) open last month

Passive voice requires a past participle. 'Open' must be 'opened' to correctly form the passive construction 'was officially opened.'

Question 26: A company newsletter states: 'We are pleased to announce that our Tokyo branch has achieved its annual sales target three months ahead of schedule.' What can be inferred about the Tokyo branch?

It was recently opened by the company
It performed better than expected this year (Correct answer)
It will receive additional funding next year
It is the largest branch in the company

Correct answer: It performed better than expected this year

Reaching the annual sales target three months early clearly indicates that the branch performed better than the scheduled expectation — an inference from the given facts.

Question 27: A workplace announcement says: "Starting next Monday, all staff must use the rear entrance while the main lobby is being renovated. ID badges are required for entry. This will continue for approximately three weeks." What should employees do during the renovation?

Use a temporary lobby on the second floor
Work from home for three weeks
Enter through the back of the building (Correct answer)
Submit their ID badges to security

Correct answer: Enter through the back of the building

The announcement directs all staff to use the rear entrance and carry their ID badges during the three-week renovation period.

Question 28: A flyer reads: "Grand Opening — Maple Street Farmers Market! Join us every Saturday from 7:00 AM to 1:00 PM starting June 7. Local vendors will offer fresh produce, baked goods, and handmade crafts. Vendors interested in participating should contact market coordinator Diana Walsh at dwalsh@maplestmarket.org by May 20." Who should contact Diana Walsh?

Local residents seeking volunteer opportunities
Shoppers who need directions to the market
Customers who want early access to the market
Vendors who wish to sell at the market (Correct answer)

Correct answer: Vendors who wish to sell at the market

The flyer specifies that vendors interested in participating should contact Diana Walsh by May 20. The contact information is provided only for prospective vendors, not for shoppers or volunteers.

Question 29: You hear: 'Would you like me to book a meeting room for the client presentation?' Which response is most appropriate?

I'll prepare the presentation slides myself.
Yes, please reserve the large conference room for three o'clock. (Correct answer)
Meeting rooms are on the second floor.
The client presentation went very well.

Correct answer: Yes, please reserve the large conference room for three o'clock.

The offer to book a room is best accepted with specific preferences: room size and time. This is a direct and helpful response to the offer.

Question 30: A notice reads: "Attention passengers: Train service on the Blue Line will be suspended between Central Station and Riverside from Saturday, September 6 through Sunday, September 7, due to track maintenance. Replacement bus services will operate every 15 minutes during this period. Normal service will resume Monday, September 8." When will the Blue Line return to normal operation?

Sunday, September 7
Monday, September 8 (Correct answer)
Saturday, September 6
The following weekend

Correct answer: Monday, September 8

The notice explicitly states that normal service will resume on Monday, September 8, after the two-day suspension for track maintenance.

Question 31: You hear: 'What did the manager say about the overtime policy?' Which response is most appropriate?

The manager is in a meeting right now.
Overtime is very common in this department.
I haven't worked overtime this month.
She said overtime would be compensated at double the standard rate. (Correct answer)

Correct answer: She said overtime would be compensated at double the standard rate.

'What did the manager say' asks for the content of the manager's statement. Reporting what she said about compensation directly answers the question.

Question 32: A travel itinerary reads: "Day 3 — Paris: Morning visit to the Louvre (tickets included). Afternoon free for personal exploration. Dinner at Café Lumière at 7:30 PM (reservation confirmed). Overnight: Hotel Beaulieu, check-in from 3 PM." What activity is scheduled but not pre-arranged for participants on Day 3?

Dinner at Café Lumière
Afternoon personal exploration (Correct answer)
Visiting the Louvre
Check-in at Hotel Beaulieu

Correct answer: Afternoon personal exploration

The afternoon is listed as "free for personal exploration," meaning it is not pre-arranged by the tour organizer.

Question 33: Read the notice: "The Westfield Community Library will be closed for renovations from July 14 to July 28. During this period, book returns can be made at the drop-box located at 22 Maple Avenue. Online services will remain available." What can library users do during the closure?

Visit a temporary library facility
Borrow new books from the main library
Access extended online hours at any branch
Return books via a drop-box at 22 Maple Avenue (Correct answer)

Correct answer: Return books via a drop-box at 22 Maple Avenue

The notice explicitly states that book returns can be made at the drop-box at 22 Maple Avenue during the closure period.

Question 34: Customers may return ______ purchased items within 30 days with a valid receipt.

each
any (Correct answer)
every
another

Correct answer: any

"Any" is used with plural or uncountable nouns in affirmative sentences about open-ended possibilities. "Any purchased items" is natural and idiomatic English for this context.

Question 35: You hear: 'How long does the onboarding process typically take?' Which response is most appropriate?

It usually takes about two weeks to complete. (Correct answer)
The process includes training and orientation.
You can ask the HR manager for details.
New employees find it very helpful.

Correct answer: It usually takes about two weeks to complete.

'How long' asks for a duration. 'About two weeks' directly provides the time length of the onboarding process.

Question 36: The new employee handbook ______ to all staff members by the end of next week.

distributes
has been distributing
distribute among
will be distributed (Correct answer)

Correct answer: will be distributed

'Will be distributed' is the correct future passive form. The handbook (subject) receives the action, requiring passive voice, and 'by the end of next week' signals a future time frame. The other options are either active voice, wrong tense, or grammatically incorrect.

Question 37: The board of directors has yet to reach a _______ on the proposed merger.

decide
decisive
decisively
decision (Correct answer)

Correct answer: decision

'Decision' is a noun needed after the article 'a' and the adjective 'final' (implied). 'Reach a decision' is a standard business collocation.

Question 38: A product label reads: "NatureBrew Herbal Tea — Chamomile & Lavender Blend. Steep one tea bag in 200ml of hot water (90°C) for 4–5 minutes. Do not exceed recommended steeping time, as over-steeping may result in a bitter taste. Store in a cool, dry place away from direct sunlight. Best before: see bottom of box." What might happen if the tea is steeped too long?

The tea will lose its aroma
The tea bag will dissolve
The nutrients will be destroyed
The tea may taste bitter (Correct answer)

Correct answer: The tea may taste bitter

The label warns that over-steeping may result in a bitter taste. The other outcomes are not mentioned anywhere on the label.

Question 39: Select the underlined section that contains an error:\t

to make
delayed to buy (Correct answer)
had been advised
with

Correct answer: delayed to buy

The phrase "delayed to buy" is grammatically incorrect. When the verb "delay" is followed by another verb, the second verb should be in the gerund form (verb-ing). The correct construction would be "delayed buying" or "to delay buying."

Question 40: Woman: 'I'm looking at the budget for the annual company picnic. It seems the catering costs are much higher than last year.' Man: 'I noticed that too. I think it's because we requested the premium barbecue package.' Woman: 'That must be it. To stay within budget, maybe we should switch to the standard package. It's still a great menu.' Man: 'That's a good idea. I doubt anyone will mind, as long as the food is good.' Question: What are the speakers mainly discussing?

Finding a new venue
Inviting more guests
Changing the event date
Reducing event expenses (Correct answer)

Correct answer: Reducing event expenses

The entire conversation revolves around the high cost of catering and how to lower it to stay within budget. The woman's suggestion to switch food packages is a direct attempt to reduce expenses.

Question 41: Two employees discuss: Woman: 'Have you heard? The company is opening a new branch in Toronto.' Man: 'Yes, I heard they're looking for volunteers to transfer there.' What opportunity does the man mention?

Employees will be forced to relocate
Employees can volunteer to transfer to Toronto (Correct answer)
The Toronto branch is already fully staffed
The company is closing its current offices

Correct answer: Employees can volunteer to transfer to Toronto

The man says they are 'looking for volunteers to transfer there,' meaning employees can choose to move to Toronto voluntarily.

Question 42: Which part has a grammatical error? "The client (A) who called yesterday (B) wanted to speak with (C) someone knowledgeable (D) about our produces."

(C) someone knowledgeable
(B) wanted to speak with
(A) who called yesterday
(D) about our produces (Correct answer)

Correct answer: (D) about our produces

"Produces" is a verb form. The correct noun for items manufactured or sold is "products." Using the wrong word class is the error.

Question 43: Examine the photograph. Where are the people most likely located?

A. In a lecture hall.
B. In a movie theater.
D. In an outdoor café. (Correct answer)
C. In a library.

Correct answer: D. In an outdoor café.

The image displays people sitting at tables with umbrellas, which is characteristic of an outdoor seating area for a restaurant or café. The other locations are typically indoors and have different arrangements.

Question 44: Select the underlined section that contains an error:

from
borrowed
to (Correct answer)
thieves

Correct answer: to

The preposition 'to' is used incorrectly at the end of the sentence without an object or a verb in the infinitive form. Prepositions require an object to complete their meaning, or 'to' can introduce an infinitive verb phrase to express purpose (e.g., 'to steal'). As it stands, 'to' is left dangling, making the sentence grammatically incomplete and nonsensical.

Question 45: You hear: 'Where should I send the completed application forms?' Which response is most appropriate?

You'll need two forms of identification.
The forms are available on the company website.
Please send them directly to the HR department. (Correct answer)
The application deadline is next Friday.

Correct answer: Please send them directly to the HR department.

A 'where' question asks for a location or destination. 'Directly to the HR department' provides a clear destination for the forms.

Question 46: A job advertisement states: "We are seeking a bilingual customer service representative fluent in English and Japanese. The role requires excellent communication skills and the ability to handle client inquiries professionally." Which language skill is required?

Fluency in both English and Japanese (Correct answer)
Advanced technical writing in Japanese
Basic Japanese communication skills
Fluency in English only

Correct answer: Fluency in both English and Japanese

'Bilingual' and 'fluent in English and Japanese' together require full proficiency in both languages — not just one or basic skills.

Question 47: A store intercom message says: "Attention shoppers. For the next 30 minutes, all electronics on the second floor are an additional 15% off the already-reduced sale price. Limit two items per customer." What restriction applies to this offer?

The discount applies on the first floor only
The offer is only valid on weekdays
Customers may purchase a maximum of two items (Correct answer)
Only loyalty card members qualify

Correct answer: Customers may purchase a maximum of two items

The announcement specifies a purchase limit of two items per customer during the flash sale period.

Question 48: You hear: 'Can you tell me where the nearest post office is?' Which response is most appropriate?

Post offices close at five o'clock on weekdays.
There's one on the corner of Park Street and Fifth Avenue. (Correct answer)
The post office staff are very efficient.
I need to mail several packages today.

Correct answer: There's one on the corner of Park Street and Fifth Avenue.

A 'where' question asks for a location. Giving a specific street address or landmark directly answers where the post office is.

Question 49: Sterling Office Solutions - Now Open! Grand Opening Sale! This week only, save 20% on all ergonomic office chairs. Upgrade your workspace for comfort and productivity. We also offer a wide range of products including: - Height-adjustable desks - High-speed document scanners (Model S-450 now 15% off) - Eco-friendly stationery and supplies - Professional printing and binding services Visit us at 1450 Business Drive. Our knowledgeable staff is ready to help you find the perfect solutions for your office needs. We also offer complimentary workspace design consultations. Book yours today! According to the advertisement, which item is NOT specifically mentioned as being on sale?

Height-adjustable desks (Correct answer)
Ergonomic office chairs
Eco-friendly stationery
Model S-450 document scanners

Correct answer: Height-adjustable desks

The advertisement mentions a 20% sale on ergonomic chairs and a 15% sale on Model S-450 scanners. While height-adjustable desks are listed as a product, there is no mention of a specific sale or discount on them.

Question 50: Choose the incorrect section that is underlined:

things going
Not agreeing to sell
is phasing (Correct answer)
will attempt

Correct answer: is phasing

The phrase 'is phasing' is incomplete and grammatically incorrect in most contexts. 'Phase' is typically used as part of a phrasal verb, such as 'phase out' (to gradually stop using something) or 'phase in' (to gradually introduce something). Without the necessary preposition, the meaning is unclear and the verb construction is incomplete.

Question 51: Questions 1 through 3 refer to the following radio advertisement. (Audio Transcript) 'Are you tired of slow internet speeds that can't keep up with your busy life? Do you experience frustrating buffering when trying to stream your favorite shows? Then it's time to switch to SwiftNet Fiber Optics! For a limited time, new customers can get our Gigaspeed package for just fifty dollars a month for the first year. That's a full gigabit of download speed, fast enough for the whole family to stream, game, and work from home without any slowdowns. And if you sign up online by this Friday, we'll waive the seventy-five-dollar installation fee. Don't wait! Visit us at swiftnet.com to check availability in your area and make the switch today. SwiftNet: Internet that moves at the speed of you.' 2. How can new customers avoid paying the installation fee?

By purchasing a one-year contract
By signing up online before the weekend (Correct answer)
By referring a friend to the service
By calling a specific phone number

Correct answer: By signing up online before the weekend

The speaker explicitly states, '...if you sign up online by this Friday, we'll waive the seventy-five-dollar installation fee.' This indicates the action required and the deadline to qualify for the offer.

Question 52: A company policy states: 'Employees are entitled to 15 days of annual leave per year. Leave must be requested at least two weeks in advance. Unused leave may be carried over to the following year, up to a maximum of 5 days.' How many days of unused leave can an employee carry over?

Up to 10 days
All 15 days
Up to 5 days (Correct answer)
No days — unused leave expires

Correct answer: Up to 5 days

The policy explicitly states 'up to a maximum of 5 days' may be carried over, which is the direct answer.

Question 53: Read the advertisement: "Horizon Fitness Centre is offering a limited-time membership promotion. New members who sign up before August 31 will receive three months at half price, plus a complimentary personal training session. Existing members who refer a friend will earn a $25 credit toward their next renewal." What benefit does a current member receive for a referral?

A complimentary guest pass
A $25 credit toward renewal (Correct answer)
A free personal training session
Three months at half price

Correct answer: A $25 credit toward renewal

The advertisement states that existing members who refer a friend will earn a $25 credit toward their next renewal. The half-price offer and free training session are benefits for new members only.

Question 54: Listen to this exchange at a reception desk. Visitor: 'I have a three o'clock appointment with Mr. Tanaka.' Receptionist: 'Certainly. Could you please sign the visitor log and take a seat? I'll let him know you've arrived.' What is the visitor asked to do first?

Sign the visitor log (Correct answer)
Show identification documents
Go directly to Mr. Tanaka's office
Wait outside the building

Correct answer: Sign the visitor log

The receptionist asks the visitor to 'sign the visitor log and take a seat.' Signing is listed first, making it the first action requested.

Question 55: You see a photograph of construction workers in hard hats pouring concrete from a truck into a foundation. Which description fits best?

Workers are mixing paint in a factory.
Workers are unloading grain at a farm.
Workers are filling a swimming pool with water.
Workers are pouring concrete at a construction site. (Correct answer)

Correct answer: Workers are pouring concrete at a construction site.

Hard hats, a concrete truck, and a foundation clearly describe a construction activity of pouring concrete for a building foundation.

Question 56: A travel itinerary reads: 'Day 1: Arrive in Berlin, check into hotel. Day 2: City tour and museum visits. Day 3: Day trip to Potsdam. Day 4: Departure.' How many full days does this trip include?

Three full days
Four full days
Two full days (Correct answer)
One full day

Correct answer: Two full days

Day 1 involves arrival and check-in (not a full day). Day 4 is departure (not a full day). Days 2 and 3 have full scheduled activities, making two full activity days.

Question 57: Every year Ms. Lang looks forward ____ her summer vacation on the islands.

to (Correct answer)
in
at
about

Correct answer: to

The phrasal verb "look forward to" means to anticipate something with pleasure. It is a fixed idiom where "to" functions as a preposition, and thus it must be followed by a noun, pronoun, or a gerund (verb-ing).

Question 58: Phone call: Man: 'Good afternoon. This is Daniel Park from Meridian Solutions. I'm calling about invoice number 8832.' Receptionist: 'Hello, Mr. Park. I'll connect you with our accounts department right away.' Where is the man being transferred?

The accounts department (Correct answer)
The customer service department
The sales department
The manager's direct line

Correct answer: The accounts department

The receptionist says 'I'll connect you with our accounts department right away' — accounts department is where the call is being transferred.

Question 59: A company voicemail says: "Hi, this is James from Northfield Supply. I'm calling about your order #4471. One item is out of stock and will be shipped separately next week. The rest of your order ships today." What is the problem with order #4471?

The order was sent to the wrong address
One item is temporarily unavailable (Correct answer)
The entire order has been cancelled
All items will be delayed by one week

Correct answer: One item is temporarily unavailable

James says one item is out of stock and will ship separately next week, meaning only part of the order is affected.

Question 60: A press release states: 'GlobalTech has partnered with EduLearn to provide free online courses to employees of member companies. The initiative aims to improve workforce skills across the technology sector.' Who benefits from this partnership?

All internet users globally
Only GlobalTech's internal employees
Employees of companies that are members of the partnership (Correct answer)
University students in the technology field

Correct answer: Employees of companies that are members of the partnership

The text specifies 'employees of member companies,' meaning the benefit is limited to those working for companies that are part of this partnership.

Question 61: A warranty card states: "Register your product within 30 days of purchase to activate your 2-year warranty. Failure to register will limit your coverage to 90 days." What is the benefit of registering the product?

The warranty becomes void after registration
The customer receives a free replacement immediately
The warranty period is extended to 2 years (Correct answer)
The product price is refunded partially

Correct answer: The warranty period is extended to 2 years

Registration extends the warranty from 90 days to 2 years — a significant benefit of completing the registration process.

Question 62: When does the quarterly budget report need to be submitted?

Yes, I'll submit it soon.
I need a new computer.
It's about the marketing expenses.
By the end of the day on Friday. (Correct answer)

Correct answer: By the end of the day on Friday.

The question asks 'When,' which requires a time-based answer. 'By the end of the day on Friday' is the only option that provides a specific deadline, directly answering the question. The other options are not relevant to the time of submission.

Question 63: Questions 1 through 3 refer to the following radio advertisement. (Audio Transcript) 'Are you tired of slow internet speeds that can't keep up with your busy life? Do you experience frustrating buffering when trying to stream your favorite shows? Then it's time to switch to SwiftNet Fiber Optics! For a limited time, new customers can get our Gigaspeed package for just fifty dollars a month for the first year. That's a full gigabit of download speed, fast enough for the whole family to stream, game, and work from home without any slowdowns. And if you sign up online by this Friday, we'll waive the seventy-five-dollar installation fee. Don't wait! Visit us at swiftnet.com to check availability in your area and make the switch today. SwiftNet: Internet that moves at the speed of you.' 3. What is the main benefit of the 'Gigaspeed' package mentioned in the talk?

It is very fast. (Correct answer)
It does not require a contract.
It includes free streaming service subscriptions.
It is available in all areas.

Correct answer: It is very fast.

The talk emphasizes the speed of the package, describing it as 'Gigaspeed,' 'a full gigabit of download speed,' and 'fast enough... without any slowdowns.' This clearly points to high speed as its primary advantage.

Question 64: An email from a supplier reads: 'Due to increased demand, we regret to inform you that the delivery of your order #4521 has been delayed by one week. We apologize for any inconvenience caused.' What is the main purpose of this email?

To request payment for an outstanding invoice
To notify the recipient of a delivery delay (Correct answer)
To confirm successful delivery of an order
To cancel an order due to stock unavailability

Correct answer: To notify the recipient of a delivery delay

The email explicitly states the delivery has been 'delayed by one week' — its main purpose is to communicate this delay to the customer.

Question 65: A travel notice reads: "Passengers are advised that the 14:30 service to Manchester has been cancelled due to signalling faults. The next available service departs at 16:15." How long must passengers wait for the next service?

Thirty minutes
Two hours and fifteen minutes
One hour and forty-five minutes (Correct answer)
One hour

Correct answer: One hour and forty-five minutes

From 14:30 to 16:15 is 1 hour and 45 minutes — the waiting time between the cancelled service and the next available one.

Question 66: To: All Staff From: Facilities Management Subject: Important: West Wing Elevator Maintenance Please be advised that the main elevator in the West Wing will be out of service for scheduled maintenance on Wednesday, March 19th, from 8:00 AM to 5:00 PM. During this time, please use the service elevator located at the rear of the building or the main staircase. We have posted signs to direct you. We understand this may cause some inconvenience and appreciate your patience as we work to ensure our building's equipment is safe and reliable. The elevator is expected to be fully operational again by Thursday morning. What is the purpose of this memo?

To inform employees about a temporary elevator closure (Correct answer)
To complain about the building's safety standards
To ask for volunteers to help with maintenance
To announce the installation of a new elevator

Correct answer: To inform employees about a temporary elevator closure

The memo clearly states that the main elevator 'will be out of service for scheduled maintenance' on a specific date and time, which directly supports the correct answer.

Question 67: An office notice reads: 'The kitchen will be unavailable from Monday to Wednesday due to renovation work. A temporary break room has been set up on the second floor during this period.' What is available on the second floor?

A permanent staff lounge
The main kitchen facilities
A temporary break room (Correct answer)
Renovation equipment storage

Correct answer: A temporary break room

The notice explicitly states that 'a temporary break room has been set up on the second floor' as an alternative during the kitchen renovation.

Question 68: If a business partner sends a 'proposal,' what have they sent?

A plan or suggestion outlining a potential project or deal (Correct answer)
An official invoice for payment
A final signed contract
A complaint about service received

Correct answer: A plan or suggestion outlining a potential project or deal

A proposal is a document that presents a plan, idea, or offer for consideration, typically before a final agreement is made.

Question 69: Select the underlined section that contains an error:\t

deals on (Correct answer)
depend upon
necessities of life
which

Correct answer: deals on

The verb "deal" when referring to handling or being concerned with a subject, typically uses the preposition "with" (e.g., "deal with a problem"). "Deals on" is not the standard idiomatic expression in this context; it should be "deals with" or "deals in" (if referring to trade).

Question 70: A meeting agenda lists: '1. Review of Q3 sales figures. 2. Discussion of marketing strategy for Q4. 3. Budget approval for new projects. 4. Any other business.' What is the LAST formal agenda item before open discussion?

Any other business
Budget approval for new projects (Correct answer)
Review of Q3 sales figures
Discussion of marketing strategy

Correct answer: Budget approval for new projects

'Any other business' (item 4) is the open discussion portion. The last formal agenda item is item 3: budget approval for new projects.

Question 71: What does "V1Y 4X8" mean in the address?

postal code (Correct answer)
post code
address code
the zip code

Correct answer: postal code

It is referred to as a postal code in Canada. It is known as a zip code in the USA.

Question 72: An advertisement states: 'Our premium membership includes unlimited access to all facilities, priority booking, and a 20% discount on personal training sessions.' Which benefit is NOT included?

Free personal training sessions (Correct answer)
Priority booking
Discounted personal training
Unlimited facility access

Correct answer: Free personal training sessions

The ad offers a 20% discount on personal training, not free personal training. Unlimited facility access, priority booking, and discounted training are all explicitly mentioned.

Question 73: If a manager says the project has a tight 'deadline,' what does that mean?

The project has unlimited resources
There is a strict date by which work must be completed (Correct answer)
The project has been cancelled
Employees may work flexible hours

Correct answer: There is a strict date by which work must be completed

A 'deadline' is a fixed point in time by which a task or project must be finished.

Question 74: For this question, you will look at a photograph and then listen to four statements. Choose the statement that best describes the photograph. (Image: A woman is sitting alone on a park bench under a tree. She is holding an open book in her lap and appears to be reading.)

D) The woman is reading a book on a bench. (Correct answer)
C) The woman is jogging through the park.
B) The woman is writing in a notebook.
A) The woman is taking a nap on the bench.

Correct answer: D) The woman is reading a book on a bench.

Statement (D) provides the most accurate description of the scene. The image clearly shows a woman sitting on a bench and engaged with a book. Option (A) is incorrect as she is sitting upright and looking at the book, not sleeping. Option (B) is incorrect because she is reading, not writing. Option (C) misidentifies the activity; she is sitting, not jogging.

Question 75: The four programs offered by OUC International Education are for..

domestic students only
all non-English students (Correct answer)
international students only
local students only

Correct answer: all non-English students

The term "International Education" in the context of OUC programs strongly indicates that these offerings are designed for students coming from other countries. Such students often have diverse linguistic backgrounds, and the programs aim to support their academic and language integration, making them suitable for all non-English students.

Question 76: You hear: 'Have you had a chance to review the new supplier contract?' Which response fits best?

Not yet — I'm planning to look at it this afternoon. (Correct answer)
Yes, the supply chain is very efficient.
The supplier has been with us for five years.
Contracts are usually reviewed by legal.

Correct answer: Not yet — I'm planning to look at it this afternoon.

The question asks if a specific task (reviewing the contract) has been done. 'Not yet' honestly answers no, and adding a plan ('this afternoon') shows awareness of the task.

Question 77: Find the grammatical error: "Please inform me as soon as the client will arrive at the office."

"at the office" should be "to the office"
"will arrive" should be "arrives" (Correct answer)
"Please inform me" should be "Please to inform me"
"as soon as" should be "as soon"

Correct answer: "will arrive" should be "arrives"

In time clauses introduced by 'as soon as,' 'when,' 'until,' and 'before,' the present simple tense is used instead of future tense.

Question 78: The department head was _______ with the quality of the final presentation.

pleasant
pleasantly
pleased (Correct answer)
pleasing

Correct answer: pleased

'Pleased' describes the emotional state of the subject (the department head) — a predicate adjective after linking verb 'was.' 'Pleased with' is the correct collocation.

Question 79: Why was the company-wide meeting postponed?

In the main conference room.
It's rescheduled for Friday afternoon.
I thought it was very productive.
Because the CEO had a flight delay. (Correct answer)

Correct answer: Because the CEO had a flight delay.

The question asks 'Why,' which requires a reason or explanation. The correct answer provides a specific reason ('Because the CEO had a flight delay') for the postponement.

Question 80: A product recall notice states: "ClearView Electronics is recalling all model CV-500 portable speakers manufactured between January and April of this year due to a battery overheating risk. Owners of affected units should stop using the product immediately and contact customer support for a full refund or replacement." What should owners of affected speakers do first?

Stop using the product immediately (Correct answer)
Send the speaker back to the manufacturer
Register the product on the company website
Continue using it until a replacement arrives

Correct answer: Stop using the product immediately

The recall notice instructs owners to stop using the product immediately as the first step.

Question 81: A radio advertisement says: "Visit Maple Home Furnishings this weekend for our annual clearance sale. All sofas are 40% off and dining sets are 25% off. Sale ends Sunday at closing." Which item has the bigger discount?

Neither item is discounted
Both have the same discount
Dining sets
Sofas (Correct answer)

Correct answer: Sofas

Sofas are discounted 40% while dining sets are 25% off, so sofas have the larger discount.

Question 82: What are two of the activities that a ticket purchaser can do at the dance?

eat and dance
drink and eat
drink and dance (Correct answer)
party and dance

Correct answer: drink and dance

Event announcements for dances commonly highlight opportunities for attendees to socialize, dance, and enjoy refreshments. The passage explicitly mentions that ticket purchasers can engage in both drinking and dancing, which are typical activities offered at a social dance event.

Question 83: Identify the error: "Despite of the increased costs, the project was completed within budget."

"Despite of" should be "Despite" (Correct answer)
"within budget" should be "in budget"
"was completed" should be "has been completed"
"increased costs" should be "increasing costs"

Correct answer: "Despite of" should be "Despite"

'Despite' is a preposition that does not require 'of.' The incorrect form 'despite of' is a common error — use 'despite' alone before noun phrases.

Question 84: A company president gives a recorded message: "This year we achieved record sales of 4.2 billion dollars, a 12% increase from last year. I want to thank our sales team for their extraordinary effort. Next year we aim to expand into three new markets." What does the president say about next year?

A new product line will be launched
The company will enter three new markets (Correct answer)
Sales targets will be reduced to be realistic
The sales team will be restructured

Correct answer: The company will enter three new markets

The president states that the goal for next year is to expand into three new markets.

Question 85: An email reads: "Dear Mr. Collins, I am writing to follow up on our meeting last Thursday. As discussed, I have attached the revised proposal with updated pricing. Please review and let me know if you require any further amendments by end of day Wednesday. Best regards, Sarah Lee." What is Sarah requesting?

Payment for services already rendered
Feedback on the revised proposal by Wednesday (Correct answer)
Approval to send the proposal to a third party
An initial meeting with Mr. Collins

Correct answer: Feedback on the revised proposal by Wednesday

Sarah asks Mr. Collins to review the revised proposal and notify her of any further amendments needed by end of day Wednesday.

Question 86: What are two things attendees of the dance can do with their tickets?

eat and dance
drink and dance (Correct answer)
drink and eat
party and dance

Correct answer: drink and dance

The poster mentioned drinking and dancing, therefore this is the perfect response.

Question 87: Identify the error: "The presentation was so (A) impressive that everyone in (B) the audience gave (C) the speaker a (D) stand ovation."

(A) impressive
(C) the speaker
(D) stand ovation (Correct answer)
(B) the audience

Correct answer: (D) stand ovation

The correct collocation is "standing ovation," not "stand ovation." The present participle adjective "standing" is required.

Question 88: The new marketing _______ has resulted in a significant increase in brand awareness.

campaigned
campaigns
campaigning
campaign (Correct answer)

Correct answer: campaign

'Campaign' is a singular countable noun that fits the article 'the' and the singular verb 'has resulted.' The sentence refers to one specific campaign.

Question 89: A memo reads: "To all staff: Effective immediately, all inter-office communications regarding client matters must be sent via the secure portal rather than personal email. This policy applies to attachments and written messages alike." What does the memo prohibit?

Communicating with clients directly
Using personal email for client-related communications (Correct answer)
Sharing documents through the secure portal
Writing inter-office memos on non-client matters

Correct answer: Using personal email for client-related communications

The memo prohibits using personal email for inter-office communications regarding client matters, requiring the secure portal instead.

Question 90: This new software is much more efficient than the old version.

The old version was cheaper.
I agree, it's saving us a lot of time. (Correct answer)
It will be available next month.
Did you install it yet?

Correct answer: I agree, it's saving us a lot of time.

The initial statement is an opinion. The most logical response is one that agrees, disagrees, or comments on this opinion. 'I agree, it's saving us a lot of time' is a direct and relevant response that shows agreement and adds a supporting detail.

Question 91: An internal announcement reads: 'All staff are reminded that personal use of company vehicles is strictly prohibited without written authorization from the department head.' What does this announcement address?

Instructions on how to request vehicle maintenance
A new policy allowing personal use of vehicles
Rules about using company-owned vehicles for private purposes (Correct answer)
Guidelines for renting vehicles from the company

Correct answer: Rules about using company-owned vehicles for private purposes

The announcement explicitly addresses the prohibition of personal use of company vehicles, reinforcing an existing rule through a reminder to all staff.

Question 92: A product description reads: 'This portable air purifier is ideal for small offices and home environments. It removes up to 99.97% of airborne particles and operates almost silently.' What is NOT stated about the purifier?

It is suitable for small spaces
Its price and warranty information (Correct answer)
It produces very little noise
It has a high particle removal rate

Correct answer: Its price and warranty information

The description mentions suitability for small spaces, particle removal rate (99.97%), and near-silent operation. Price and warranty are not mentioned anywhere in the passage.

Question 93: All employees are required to submit their expense reports _______ the 15th of each month.

by (Correct answer)
during
since
until

Correct answer: by

'By' indicates a deadline — the reports must be submitted no later than the 15th. 'Until' implies a continuous action up to a point, which doesn't fit a submission deadline.

Question 94: The universities that OUC permits international students to transfer to offer the courses in...

the English Language (Correct answer)
their native language
a native language
the native language

Correct answer: the English Language

They are provided in English to students from Canada. Unless, of course, you choose to enroll in French, German, or Spanish.

Question 95: What do the initials "OUC" mean?

Oh, you see?
Okanagan College
Okanagan University College (Correct answer)
Ontario University College

Correct answer: Okanagan University College

The Okanagan valley is home to campuses for OUC in a number of communities.

Question 96: A customer service policy reads: 'Refunds will be processed within 7 to 10 business days of receiving the returned item. Shipping fees are non-refundable.' Which statement is true?

All fees including shipping are fully refundable
Items must be returned within 7 to 10 days
Refunds are processed on the same day
Customers will not get back the shipping cost they paid (Correct answer)

Correct answer: Customers will not get back the shipping cost they paid

'Non-refundable' means shipping fees will not be returned to the customer, even when a refund is issued for the item.

Question 97: Select the underlined section that contains an error:

wasn't (Correct answer)
until
retired
promoted

Correct answer: wasn't

The sentence 'He wasn't promoted until he retired' uses the simple past passive 'wasn't promoted.' While grammatically possible, to express a continuous state of not being promoted leading up to a specific point in the past, the past perfect passive 'hadn't been promoted' is generally more appropriate and idiomatic. The simple past can imply a single event, which might not accurately convey the intended duration of non-promotion.

Question 98: What does 'leverage' mean when a company is described as 'using leverage'?

Physically adjusting equipment in the production facility
Reducing the workforce to lower operating costs
Expanding into a new international market
Using borrowed capital or existing assets to increase potential return (Correct answer)

Correct answer: Using borrowed capital or existing assets to increase potential return

In business, leverage refers to using borrowed funds or existing assets to amplify the potential return on an investment.

Question 99: __________________ all those applying, Mr. Jamison was the most experienced applicant\t

With
Against
From (Correct answer)
Of

Correct answer: From

"From" is used here to indicate selection or distinction from a group. It means "out of" or "among" a particular set of people. In this context, Mr. Jamison was identified as the most experienced *from* the entire pool of applicants.

Question 100: Two colleagues discuss: Woman: 'I heard the IT upgrade has been pushed back to next quarter.' Man: 'Really? I thought it was happening this month.' Woman: 'No, there were some compatibility issues they need to resolve first.' Why has the IT upgrade been delayed?

The IT team is on vacation
The budget for the upgrade was cut
The upgrade has been cancelled permanently
There are compatibility issues to resolve (Correct answer)

Correct answer: There are compatibility issues to resolve

The woman explicitly states 'there were some compatibility issues they need to resolve first' as the reason for the delay.

Question 101: The University transfer courses allowed by OUC for international students are offered in ...

their native language
a native language
the English Language (Correct answer)
the native language

Correct answer: the English Language

As OUC is likely an English-speaking institution, and these are "university transfer courses," it is standard practice for such academic programs to be taught in the dominant language of the institution, which is English. This prepares international students for further study in an English-speaking academic environment, ensuring they meet language proficiency requirements.

Question 102: Which underlined part is incorrect? "The participants were asked to (A) fill out a form and (B) to return it (C) to the reception by (D) the end of the day."

(B) to return it (Correct answer)
(C) to the reception
(D) the end of the day
(A) fill out a form

Correct answer: (B) to return it

In parallel infinitive constructions joined by "and," the second "to" is typically omitted: "fill out a form and return it." While "to return" is not strictly wrong, the inconsistency in the parallel structure is the tested error.

Question 103: You hear: 'Which department handles customer complaints?' Which response is best?

We received several complaints last week.
Customer service takes care of all complaints. (Correct answer)
Complaints should be submitted in writing.
The customer satisfaction rate has improved.

Correct answer: Customer service takes care of all complaints.

The question asks which department handles complaints. Naming 'customer service' as the responsible department directly answers the question.

Question 104: All expense reports must be submitted _______ the end of the fiscal quarter.

at
since
by (Correct answer)
during

Correct answer: by

The preposition 'by' is used to indicate a deadline, meaning on or before a certain time. The sentence requires a word that sets a final date for submission. 'During' implies the action happens throughout the period, not at its end.

Question 105: Listen to the announcement: "Attention passengers. The 4:15 train to Central Station is delayed by approximately 20 minutes due to a signal failure on the northern line. We apologize for the inconvenience." When will the train now depart?

4:55
4:35 (Correct answer)
4:05
4:15

Correct answer: 4:35

The original departure was 4:15 and the delay is 20 minutes, making the new estimated departure 4:35.

Question 106: A warranty document states: 'This warranty covers manufacturing defects for one year from the date of purchase. It does not cover damage caused by misuse, accidents, or unauthorized modifications.' Which situation would be covered by the warranty?

A product damaged when the user dropped it
A product that develops a fault two years after purchase
A product that stops working due to a manufacturing fault within six months of purchase (Correct answer)
A product modified by a third-party technician

Correct answer: A product that stops working due to a manufacturing fault within six months of purchase

A manufacturing defect within one year (six months is within the one-year window) is explicitly covered. The other options all describe exclusions (accidental damage, modifications, post-warranty).

Question 107: A flyer reads: "Annual Membership: $120/year. Monthly Membership: $15/month. Day Pass: $8/visit." If a person visits the facility 14 times per year, which option saves the most money?

Monthly membership
The options cost the same
Day passes (Correct answer)
Annual membership

Correct answer: Day passes

14 x (day passes) = 12. 12 x 5 (monthly) = 80. Annual = 20. Day passes at 12 are the cheapest option for 14 visits per year.

Question 108: You hear: 'Do we have enough inventory to fulfill the large order?' Which response is most appropriate?

I'll need to check the warehouse records to confirm. (Correct answer)
We recently upgraded our storage system.
Inventory management is a complex process.
The order was placed two days ago.

Correct answer: I'll need to check the warehouse records to confirm.

The question asks about inventory sufficiency. 'I'll need to check the warehouse records' is honest and practical, showing the responder will take action to find the answer.

Question 109: The conference will be held _______ three consecutive days in November.

within
throughout
during
over (Correct answer)

Correct answer: over

'Over' three days means spanning a period, indicating the conference takes place across those three days. While 'over' and 'during' can sometimes be interchangeable, 'over' is more natural with a specific number of time units.

Question 110: A business letter concludes: 'We look forward to a mutually beneficial relationship and hope to hear from you at your earliest convenience.' What is the tone of this closing?

Positive and professionally hopeful (Correct answer)
Urgent and demanding
Neutral and informational
Apologetic and regretful

Correct answer: Positive and professionally hopeful

'Look forward to' and 'mutually beneficial' express optimism and goodwill, while 'at your earliest convenience' is a polite business phrase showing interest without pressure.

Question 111: Who is providing the music for the dance?

The Irish Band
The Barn Dance Band
The Jiggers (Correct answer)
The St. Patrick's Band

Correct answer: The Jiggers

This question requires direct recall from the event description. Event announcements typically name the performers or band providing entertainment. The passage explicitly states that "The Jiggers" are providing the music for the dance, identifying them as the musical act.

Question 112: You see an image of an outdoor market with vendors behind stalls selling fresh fruits and vegetables. Which description is correct?

Vendors are displaying clothing at a shopping mall.
Vendors are selling electronics at a trade show.
Vendors are serving food at an indoor restaurant.
Vendors are selling produce at an outdoor market. (Correct answer)

Correct answer: Vendors are selling produce at an outdoor market.

Outdoor stalls with fresh fruits and vegetables clearly depict an outdoor farmers' or street market. Indoor restaurants, shopping malls, and trade shows are different environments.

Question 113: An advertisement reads: "Our fitness center is open 24 hours a day, 7 days a week, including all public holidays." When is the fitness center closed?

It is closed on public holidays
It closes at midnight on weekdays
It is never closed (Correct answer)
It is closed on Sundays

Correct answer: It is never closed

'Open 24 hours a day, 7 days a week, including all public holidays' means there is no time it is closed — it operates continuously.

Question 114: Questions 3-4 refer to the following article. TechScene Magazine The new Voltex Pro laptop is a formidable entry into the high-performance computing market. Aimed at creative professionals, its most lauded feature is the 'TrueColor' display, which offers unparalleled color accuracy for graphic designers and video editors. The device also boasts a processing speed that is 20% faster than its predecessor, allowing for seamless multitasking across demanding applications. However, this power comes at a cost. The Voltex Pro is significantly heavier than other models in its class, which may deter professionals who travel frequently. Additionally, its battery life, while adequate for office use, falls short of the all-day performance some competitors offer. Despite these drawbacks, for users who prioritize performance and screen quality above all else, the Voltex Pro is an exceptional, if weighty, choice. In the article, the word 'lauded' in paragraph 1 is closest in meaning to

praised (Correct answer)
questioned
criticized
hidden

Correct answer: praised

The sentence describes the 'TrueColor' display as the laptop's 'most lauded feature,' which offers 'unparalleled color accuracy.' The positive context indicates that 'lauded' means acclaimed or praised. The other options have negative or neutral connotations that do not fit the context.

Question 115: A business article states: "Remote work policies have increased employee satisfaction in many organizations, though some managers report challenges in maintaining team cohesion." What challenge do managers face?

Managing multiple time zones
Recruiting remote workers internationally
Reducing operating costs for home offices
Keeping teams connected and unified (Correct answer)

Correct answer: Keeping teams connected and unified

'Maintaining team cohesion' means keeping the team connected and working well together — the challenge identified for managers in the article.

Question 116: A notice reads: 'The parking garage will be closed for maintenance from July 10 to July 14. Alternative parking is available at the City Center Lot.' What is the purpose of the second sentence?

To announce a permanent closure
To explain why maintenance is needed
To inform readers of an alternative option (Correct answer)
To warn about parking fines

Correct answer: To inform readers of an alternative option

The second sentence provides an alternative parking location to help readers plan during the garage closure. It is informational and practical.

Question 117: Email To: Sales Team From: Kenji Tanaka, Sales Director Subject: Q2 Sales Conference - Atlanta Team, Please see the attached itinerary for our trip to the quarterly sales conference in Atlanta next month. All flights and hotel accommodations have been booked. Note that the conference begins early on Monday, April 7th. We will be flying out on Sunday, April 6th, to ensure we are settled in. Please review the schedule and let me know if you have any questions. Itinerary: Atlanta Sales Conference - Sunday, April 6: Depart JFK 4:15 PM (Flight DL1579), Arrive ATL 6:45 PM. Check-in at Downtown Grand Hotel. - Monday, April 7: 8:30 AM - Conference Welcome Keynote. 10:00 AM - Workshop: 'Advanced Negotiation Tactics'. 12:30 PM - Team Lunch. - Tuesday, April 8: 9:00 AM - Regional Sales Presentations. 7:00 PM - Awards Dinner. According to the documents, what is scheduled for the morning of April 7th?

A flight to Atlanta
Regional Sales Presentations
The Awards Dinner
A conference welcome keynote (Correct answer)

Correct answer: A conference welcome keynote

The itinerary explicitly lists '8:30 AM - Conference Welcome Keynote' under the date of Monday, April 7th. The flight is on April 6th, the presentations are on April 8th, and the dinner is on the evening of April 8th.

Question 118: Questions 5-6 refer to the following advertisement and email. Advertisement Oakridge Business Center - Office Suites for Lease Elevate your business with a professional address at the Oakridge Business Center. We offer flexible leasing terms on fully furnished office suites, perfect for startups and established companies alike. Our amenities include: * High-speed internet * 24/7 building access * Mail handling service * Access to shared conference rooms (booking required) * Kitchenette with complimentary coffee and tea Special Offer: Sign a 12-month lease by April 30 and receive the first two months rent-free! Contact us today for a tour: leasing@oakridgecenter.com or 555-0182. Email To: leasing@oakridgecenter.com From: s.valeria@innovatech.com Date: May 2 Subject: Inquiry Regarding Office Suite Dear Leasing Manager, I saw your advertisement for office suites and am very interested in your facility. My company, InnovaTech, is a small software development startup with a team of six people. We are looking for a space that can accommodate us starting next month. I would like to schedule a tour sometime next week. I am also curious if the special offer mentioned in the ad is still available. We are prepared to sign a one-year lease if the space meets our needs. Thank you, Silvia Valeria What is the purpose of Ms. Valeria's email?

To book a conference room
To request information and a viewing of the office space (Correct answer)
To cancel a previously scheduled tour
To complain about the internet speed

Correct answer: To request information and a viewing of the office space

In the email, Ms. Valeria states, 'I would like to schedule a tour sometime next week' and asks a question about the 'special offer.' This shows she is gathering information and wants to see the facility, which aligns with the correct answer. The other options are not mentioned in her email.

Question 119: Would you prefer to meet this morning or after lunch?

The meeting notes are on your desk.
This afternoon would be better for me. (Correct answer)
Yes, I would prefer to.
We had lunch at the new cafe.

Correct answer: This afternoon would be better for me.

This question offers a choice between two options. The correct response directly addresses the choice by stating a preference for one of the options ('This afternoon').

Question 120: An employee handbook states: "Employees are expected to arrive no later than five minutes before their scheduled shift. Chronic lateness may result in disciplinary action." What could happen to employees who are repeatedly late?

They will be transferred to a different department
They must attend a mandatory training session
They may face disciplinary measures (Correct answer)
They will receive a pay reduction

Correct answer: They may face disciplinary measures

The handbook says 'chronic lateness may result in disciplinary action' — disciplinary action covers potential formal consequences for repeated lateness.

Question 121: A letter states: "We are pleased to inform you that your application for the Greenfield Research Grant has been successful. You will receive funding of 5,000, disbursed in two installments: ,500 in September and ,500 in January. Please sign and return the enclosed agreement within 10 business days." What must the recipient do within 10 business days?

Return the signed agreement (Correct answer)
Attend an orientation meeting
Confirm their bank account details
Submit a progress report on the research

Correct answer: Return the signed agreement

The letter instructs the recipient to sign and return the enclosed agreement within 10 business days.

Question 122: (Narrator) Listen to a conversation about a business trip. (Woman): I just got an alert that our flight to London has been delayed by three hours. (Man): Oh no. That means we're going to miss our connecting flight to Berlin, doesn't it? (Woman): I'm afraid so. I'm looking at other options now. There's another flight to Berlin on a different airline that leaves later tonight, but it's more expensive. (Man): We should probably book it. We can't afford to miss the start of the conference tomorrow morning. Let's worry about the cost later and just get it sorted. (Narrator) What does the man suggest they do?

Contact the conference organizers
Wait for the original flight
Cancel their trip to the conference
Purchase new, more expensive tickets (Correct answer)

Correct answer: Purchase new, more expensive tickets

In response to the woman finding a more expensive flight, the man says, 'We should probably book it.' This shows he is suggesting they purchase the new tickets despite the higher cost to ensure they make it to their conference.

Question 123: A woman asks a coworker about the new software update. He says it improved report generation but caused problems with the calendar sync. What is the man's overall view of the update?

Neutral — no strong opinion
Mixed — some improvements, some problems (Correct answer)
Entirely positive
Entirely negative

Correct answer: Mixed — some improvements, some problems

The man praises one feature (report generation) but criticizes another (calendar sync), giving a mixed assessment of the update.

Question 124: A company announcement states: "We are excited to welcome Ms. Priya Nair as our new Chief Operations Officer, effective from the first of next month. Ms. Nair brings 18 years of experience in operations management from leading global firms." What is the purpose of this announcement?

To describe the company's operations department
To advertise a job opening for COO
To announce Ms. Nair's retirement
To introduce a new senior executive (Correct answer)

Correct answer: To introduce a new senior executive

The announcement introduces Ms. Nair as the new COO, providing her start date and background. Its purpose is to present a new senior executive to the organization.

Question 125: Questions 1-2 refer to the following email. To: All Full-Time Staff From: Human Resources Subject: Upcoming Professional Development Day Date: October 26 This is a reminder that the mandatory annual Professional Development Day for all full-time employees will take place on Friday, November 17. All company offices will be closed to the public on this day. This year's theme is 'Innovate and Collaborate.' The day will begin at 9:00 A.M. in the main auditorium with a keynote address from our CEO, Ms. Anya Sharma. Following the address, you will attend the two breakout sessions you selected during the pre-registration period last month. A catered lunch will be provided at 12:30 P.M. in the cafeteria. The afternoon will be dedicated to team-building exercises within your respective departments, concluding at 4:30 P.M. Please remember to bring your employee ID badge for check-in. We look forward to a productive and engaging day. What will happen in the afternoon?

Lunch will be served in the cafeteria.
Staff will participate in activities with their own teams. (Correct answer)
Employees will listen to a keynote address.
Attendees will choose their breakout sessions.

Correct answer: Staff will participate in activities with their own teams.

The email states, 'The afternoon will be dedicated to team-building exercises within your respective departments.' This directly corresponds to the correct answer. The keynote address is in the morning, lunch is at 12:30 P.M., and breakout sessions were chosen prior to the event.

Question 126: If you can't ___________ with your old computer in today's fast-track technology, you should upgrade to a faster one.

get through
get to
get along
get by (Correct answer)

Correct answer: get by

GET BY means to USE WISELY.

Question 127: A job posting states: 'Candidates must have a minimum of three years' experience in a relevant field. Proficiency in Microsoft Office is required. Knowledge of CRM software is preferred.' Which requirement is optional?

Proficiency in Microsoft Office
Knowledge of CRM software (Correct answer)
Three years of work experience
Experience in a relevant field

Correct answer: Knowledge of CRM software

'Preferred' means it is desirable but not mandatory. Only CRM software knowledge is 'preferred,' making it the optional requirement.

Question 128: A business report states: 'Despite a 15% increase in operating costs, the company's net profit grew by 8% compared to the previous year.' What does this suggest?

The company reduced its workforce to save money
Revenue increased significantly enough to offset rising costs (Correct answer)
Operating costs are expected to decrease next year
The company borrowed money to cover its losses

Correct answer: Revenue increased significantly enough to offset rising costs

If net profit grew despite higher operating costs, total revenue must have increased significantly enough to more than cover the cost increase — the only logical inference.

Question 129: A hotel brochure states: 'Our executive suites feature king-size beds, private balconies, complimentary breakfast, and high-speed internet access.' A guest asks whether Wi-Fi is included. Based on the brochure, what is the answer?

The brochure does not mention internet access
Internet access is only available in the lobby
No, internet access is available at an extra charge
Yes, high-speed internet is included (Correct answer)

Correct answer: Yes, high-speed internet is included

The brochure explicitly states 'high-speed internet access' as one of the features of the executive suites, confirming it is included.

Question 130: What two things can a visitor receive at the dance?

prize and a ticket
drink and a door prize
free tickets and drinks
drink and a prize (Correct answer)

Correct answer: drink and a prize

Event descriptions often detail what attendees receive with their ticket or upon arrival. The passage explicitly states that visitors will receive a complimentary drink and have a chance to win a prize, indicating these specific benefits are part of the event offering.

Question 131: A company newsletter states: "Last quarter, our customer satisfaction score reached 94%, up from 88% the previous quarter. This improvement is attributed to the launch of our 24-hour support line and the introduction of the live chat feature on our website." What caused the improvement in the satisfaction score?

A redesigned website and mobile app
Faster shipping and improved packaging
The launch of a 24-hour support line and live chat (Correct answer)
A new pricing strategy and discount promotions

Correct answer: The launch of a 24-hour support line and live chat

The newsletter directly attributes the satisfaction score improvement to the 24-hour support line and the live chat feature.

Question 132: The client expressed ______ with the quality of the services provided.

satisfying
satisfied
satisfaction (Correct answer)
satisfy

Correct answer: satisfaction

"Expressed satisfaction" is the correct noun collocation. You express a noun (satisfaction), not an adjective or verb form.

Question 133: A conference organizer's announcement says: "Registration for the annual HR Summit closes on April 30th. Early registrants who sign up before April 15th will receive a 20% discount. Group registrations of five or more also qualify for the discount." Who qualifies for the discounted rate?

Anyone who registers before April 30th
Only group registrations of five or more
Those who register before April 15th or in groups of five or more (Correct answer)
Only previous attendees

Correct answer: Those who register before April 15th or in groups of five or more

The discount applies to two separate groups: early registrants (before April 15th) and group registrations of five or more people.

Question 134: The four courses that OUC International Education offers are intended for...

international students only
domestic students only
local students only
all non-English students (Correct answer)

Correct answer: all non-English students

All non-English-speaking students, including those who reside in Canada, are accepted by OUC. Don't forget that a significant portion of Canadians speak French rather than English.

Question 135: A product review states: "The battery life was disappointing — it only lasted four hours despite the manufacturer's claim of ten hours." What is the reviewer criticizing?

The manufacturer's customer service was unhelpful
The product did not perform as advertised (Correct answer)
The product was too expensive for its quality
The battery cannot be recharged

Correct answer: The product did not perform as advertised

The reviewer contrasts the actual battery life (4 hours) with the manufacturer's claim (10 hours), criticizing the product for not performing as advertised.

Question 136: You see a photograph of a woman holding a microphone and speaking to a large audience in an auditorium. Which description is correct?

A woman is conducting a job interview.
A woman is singing a lullaby to children.
A woman is demonstrating a cooking technique.
A woman is giving a speech in an auditorium. (Correct answer)

Correct answer: A woman is giving a speech in an auditorium.

Holding a microphone and speaking to a large audience in an auditorium describes a public speaking or keynote event.

Question 137: A photograph shows a man standing at a whiteboard, pointing to a chart while several people sit facing him. Which description is most accurate?

A man is repairing office equipment.
A man is delivering a presentation to an audience. (Correct answer)
A man is purchasing supplies at a store counter.
A man is cleaning a whiteboard in an empty room.

Correct answer: A man is delivering a presentation to an audience.

The man pointing to a chart while others sit facing him is a classic presentation scenario. All other options describe incompatible settings or actions.

Question 138: A museum audio guide says: "You are standing in the Renaissance Gallery. The painting to your left, completed in 1502, depicts the merchant class of Florence. Photography is permitted in this room but flash photography is prohibited." What photography rule applies here?

Photography with flash is allowed only with a permit
Photography is limited to guided tour members
No photography is allowed anywhere in the museum
Photography is allowed but flash must not be used (Correct answer)

Correct answer: Photography is allowed but flash must not be used

The guide explicitly permits photography in the room but prohibits the use of flash.

Question 139: A recorded message says: "Thank you for calling GreenLeaf Landscaping. Our office is open Monday through Friday, 8 AM to 6 PM. For urgent service requests on weekends, please press 2." What should a caller do if they need help on Saturday?

Press 2 for urgent weekend service (Correct answer)
Call back on Monday morning
Leave a voicemail at any time
Visit the office in person

Correct answer: Press 2 for urgent weekend service

The recording explicitly instructs callers with urgent weekend needs to press 2.

Question 140: If the supplier _______ to lower their prices, we will have to find an alternative vendor.

refuses (Correct answer)
had refused
will refuse
is refusing

Correct answer: refuses

This sentence is a first conditional, which describes a real possibility in the future. The correct structure for a first conditional is 'If + Present Simple, ... will + base verb'. Therefore, 'refuses' is the correct simple present form.

Question 141: Please ensure that all confidential documents are stored _______ in the designated filing cabinets.

secure
secured
security
securely (Correct answer)

Correct answer: securely

'Securely' is an adverb modifying the past participle 'stored.' Adverbs modify verbs and other verb forms.

Question 142: When executives discuss 'due diligence' before a merger, what are they referring to?

Annual workplace safety inspections
Ensuring employees meet their productivity targets
The legal process of registering a new company name
A thorough investigation and evaluation of a business before a deal (Correct answer)

Correct answer: A thorough investigation and evaluation of a business before a deal

Due diligence is a comprehensive appraisal of a business conducted before signing a contract to evaluate assets, liabilities, and business potential.

Question 143: (Narrator) Listen to a conversation in an office. (Man): Susan, the client from Germany just called. They've moved up the project deadline to this Wednesday. (Woman): This Wednesday? That's two days earlier than we planned! The design mock-ups aren't even finalized yet. (Man): I know, it's a tight schedule. I've already asked David to help with the coding. Could you focus on finishing the mock-ups by the end of today? (Woman): I'll do my best. It means I'll have to postpone my meeting with the marketing team. I'll let them know. (Narrator) What will the woman probably do next?

Reschedule an appointment (Correct answer)
Call the client in Germany
Go to a marketing meeting
Ask David to help her

Correct answer: Reschedule an appointment

The woman explicitly states, 'It means I'll have to postpone my meeting with the marketing team. I'll let them know.' This directly indicates her next action will be to reschedule her appointment with the marketing team.

Question 144: What is a 'memo' in a professional office environment?

A brief written communication sent within an organization (Correct answer)
A long-term strategic business plan
A legal document signed by a notary
A detailed annual financial report

Correct answer: A brief written communication sent within an organization

A memo (memorandum) is a short written message used for internal communication within a company or organization.

Question 145: A memo states: "All expense claims must be submitted with original receipts. Claims submitted without receipts will be returned unpaid." What will happen to claims without receipts?

They will be paid after a one-week review
They will be approved if the amount is under $50
They will be forwarded to senior management
They will not be paid and will be sent back (Correct answer)

Correct answer: They will not be paid and will be sent back

The memo explicitly states claims without receipts 'will be returned unpaid' — they are rejected and returned without payment.

Question 146: What do the letters "OUC" stand for?

Ontario University College
Okanagan University College (Correct answer)
Oh, you see?
Okanagan College

Correct answer: Okanagan University College

This question requires direct recall from the provided text. The passage explicitly states that "OUC" is an acronym for Okanagan University College. This is a factual detail presented within the informational material.

Question 147: Where can I find some _____ on military spending in various countries.

infos
informative
informations
information (Correct answer)

Correct answer: information

"Information" is an uncountable noun in English, meaning it does not have a plural form and is always treated as singular. Therefore, it should not be used with plural endings like "-s" or "-es."

Question 148: How much would tickets cost for a group of five?

$38
$48
$46 (Correct answer)
$50

Correct answer: $46

This question requires a calculation based on specific pricing information provided in the passage. The correct answer of $46 indicates that the passage likely offered a group discount for five tickets, making the total cost slightly less than five individual tickets would be. This is a direct application of the pricing structure presented.

Question 149: Two employees talk about the upcoming staff retreat. One says it is scheduled for the third weekend of October and transportation will be provided. Where will employees gather?

At a local hotel
At the company lobby (Correct answer)
At the retreat venue directly
At the airport

Correct answer: At the company lobby

The speakers mention that a company bus will pick up employees at the lobby, so staff should gather there before departure.

Question 150: For this question, you will look at a photograph and then listen to four statements. Choose the statement that best describes the photograph. (Image: A large construction crane is lifting a steel beam into the air on a construction site. Several construction workers in hard hats are on the ground, observing the operation.)

C) A building is being demolished.
D) The men are climbing the scaffolding.
A) A crane is lifting a piece of material. (Correct answer)
B) The workers are paving a new road.

Correct answer: A) A crane is lifting a piece of material.

Statement (A) correctly identifies the central action of the photograph. A crane is clearly visible and is in the process of hoisting a large object. Statement (B) is incorrect as the main activity is related to vertical construction, not road paving. Statement (C) is incorrect because the scene depicts building, not demolition. Statement (D) is incorrect as the workers are standing on the ground, not climbing.

Question 151: You see a photograph of a chef in a white uniform plating food in a professional kitchen. Which description is most accurate?

A chef is preparing a dish in a kitchen. (Correct answer)
A chef is serving customers at a restaurant table.
A chef is washing dishes in a cafeteria.
A chef is repairing kitchen appliances.

Correct answer: A chef is preparing a dish in a kitchen.

'Plating food' means arranging food on a plate, which is part of preparing/finishing a dish. The professional kitchen setting confirms the chef is preparing food.

Question 152: What are the two gifts that guests can get at the dance?

drink and a door prize
prize and a ticket
drink and a prize (Correct answer)
free tickets and drinks

Correct answer: drink and a prize

In addition to the opportunity to win a prize for the best costume, each ticket buyer receives a drink of their choosing.

Question 153: A sign reads: "Parking in this lot is for authorized vehicles only. Unauthorized vehicles will be towed at the owner's expense. Monthly parking permits are available from the building management office. Hours of operation: 6 AM to 11 PM." Who may park in this lot?

Vehicles with a valid monthly permit or authorization (Correct answer)
Only building management staff
Delivery vehicles during business hours
Any member of the public

Correct answer: Vehicles with a valid monthly permit or authorization

The sign states parking is for "authorized vehicles only" and that monthly permits can be obtained, meaning authorized or permit-holding vehicles may park there.

Question 154: An event program states: 'The keynote address will be delivered at 9:00 AM. Workshop sessions run from 10:00 AM to 12:00 PM. Lunch will be provided from 12:00 PM to 1:00 PM. Afternoon sessions begin at 1:00 PM.' How long are the morning workshop sessions?

Ninety minutes
One hour
Three hours
Two hours (Correct answer)

Correct answer: Two hours

Workshop sessions run from 10:00 AM to 12:00 PM — a duration of exactly two hours.

Question 155: In a business email, the phrase 'Please find attached' is most commonly used to:

Request a meeting with the recipient
Apologize for a previous error
Indicate a document is included with the email (Correct answer)
Confirm receipt of a message

Correct answer: Indicate a document is included with the email

'Please find attached' is standard business email phrasing used to draw the reader's attention to a file that has been attached to the email.

Question 156: Questions 4 through 6 refer to the following announcement. (Audio Transcript) 'Good morning, and welcome to the annual conference for the National Association of Urban Planners. My name is Elena Vance, and I'm the director of the association. We're thrilled to have you all here in Chicago. Before we begin with our keynote address from Mayor Davison, I'd like to make a quick announcement regarding this afternoon's schedule. The 'Sustainable Cities' workshop, originally scheduled for 2 P.M. in Room 101, has been moved to the Grand Ballroom to accommodate a larger than expected number of attendees. The time, 2 P.M., remains the same. Also, please remember to visit the exhibitor hall during the lunch break to see the latest innovations in planning software. Enjoy the conference.' 4. Who is the intended audience for this announcement?

Software developers
Hotel staff
Conference attendees (Correct answer)
City mayors

Correct answer: Conference attendees

The speaker opens by saying, 'Good morning, and welcome to the annual conference for the National Association of Urban Planners,' and concludes with 'Enjoy the conference.' This directly addresses the people attending the event.

Question 157: A photograph shows two mechanics working on a car engine in an auto repair shop. Tools are laid out on a workbench nearby. Which statement is correct?

Mechanics are repairing a vehicle in an auto shop. (Correct answer)
Mechanics are assembling furniture in a warehouse.
Mechanics are operating cash registers at a service desk.
Mechanics are testing electrical circuits in a laboratory.

Correct answer: Mechanics are repairing a vehicle in an auto shop.

Two people working on a car engine with tools on a workbench in a repair shop clearly describes auto mechanics at work.

Question 158: Find the error: "The CEO, (A) along with the board members, (B) were present (C) at the annual (D) shareholder meeting."

(C) at the annual
(B) were present (Correct answer)
(D) shareholder meeting
(A) along with the board members

Correct answer: (B) were present

The subject is "The CEO" (singular). Phrases introduced by "along with" do not change the number of the subject. The correct verb is "was present."

Question 159: In the address, what is the " VYX 4X8"?

address code
the zip code
post code
postal code (Correct answer)

Correct answer: postal code

The alphanumeric sequence "VYX 4X8" is characteristic of a Canadian postal code. Postal codes are used in Canada to sort mail, similar to how zip codes are used in the United States. Identifying it as a postal code accurately describes its function within an address.

Question 160: A photograph shows a woman at a reception desk handing a key card to a man with a suitcase. Which description fits the scene?

A doctor is handing a prescription to a patient.
A hotel receptionist is checking in a guest. (Correct answer)
A bank teller is processing a customer's transaction.
A librarian is issuing a library card to a student.

Correct answer: A hotel receptionist is checking in a guest.

A key card, reception desk, and a man with a suitcase all indicate a hotel check-in scenario. These are standard visual cues for TOEIC hotel vocabulary.

Question 161: Questions 3-4 refer to the following article. TechScene Magazine The new Voltex Pro laptop is a formidable entry into the high-performance computing market. Aimed at creative professionals, its most lauded feature is the 'TrueColor' display, which offers unparalleled color accuracy for graphic designers and video editors. The device also boasts a processing speed that is 20% faster than its predecessor, allowing for seamless multitasking across demanding applications. However, this power comes at a cost. The Voltex Pro is significantly heavier than other models in its class, which may deter professionals who travel frequently. Additionally, its battery life, while adequate for office use, falls short of the all-day performance some competitors offer. Despite these drawbacks, for users who prioritize performance and screen quality above all else, the Voltex Pro is an exceptional, if weighty, choice. What is suggested as a potential disadvantage of the Voltex Pro?

It has a slow processing speed.
Its screen quality is poor.
It is designed for casual users.
It is not easily portable. (Correct answer)

Correct answer: It is not easily portable.

The article mentions that the laptop is 'significantly heavier than other models in its class, which may deter professionals who travel frequently.' This implies that its portability is a drawback. The article explicitly states its processing speed is fast and its screen quality is a key feature.

Question 162: Identify the grammatical error: "We need to discuss about the changes to the project timeline at the next meeting."

"the changes to" should be "the changes of"
"at the next meeting" should be "in the next meeting"
"discuss about" should be "discuss" (Correct answer)
"We need to" should be "We are needing to"

Correct answer: "discuss about" should be "discuss"

'Discuss' is a transitive verb that does not take the preposition 'about.' You 'discuss something,' not 'discuss about something.'

Question 163: The merger negotiations have been _______ for several months without reaching a final agreement.

gone on
ongoingly
on go
ongoing (Correct answer)

Correct answer: ongoing

'Ongoing' is an adjective used predicatively after 'have been,' meaning the negotiations are still continuing. It accurately describes the current state.

Question 164: Staff are encouraged to _______ any concerns directly to their line manager.

raise (Correct answer)
arose
rise
arising

Correct answer: raise

'Raise' is a transitive verb meaning to bring up a concern or issue. 'Encouraged to raise' follows the infinitive structure correctly.

Question 165: The company's recent growth can largely be attributed ______ its investment in employee training.

at
for
with
to (Correct answer)

Correct answer: to

'Attributed to' is a fixed collocation used to assign credit or causation. None of the other prepositions — at, for, or with — collocate correctly with 'attributed' in standard English usage.

Question 166: ___________ Mrs. Ying's business acumen is beyond reproach, she has been able to increase profits dramatically.

So
Because of
Even though
Because (Correct answer)

Correct answer: Because

This situation has a cause and effect and calls for BECAUSE.

Question 167: Memo To: All Department Heads From: Susan Riley, Human Resources Subject: New Employee Onboarding Process Effective May 1st, we are implementing a new, streamlined onboarding process for all new hires. The goal is to make new employees feel welcome and get them up to speed more efficiently. One key change is the introduction of a 'buddy system,' where a current employee will be assigned to mentor a new hire for their first month. Department heads will be responsible for selecting appropriate mentors. More details and training materials for mentors will be distributed next week. We are confident this initiative will foster a more collaborative environment and improve long-term employee retention. What can be inferred from the memo?

New employees will receive a one-month vacation.
Department heads will be required to be mentors.
The company was recently founded.
The previous onboarding process was considered inefficient. (Correct answer)

Correct answer: The previous onboarding process was considered inefficient.

The memo states the goal of the new process is to get employees 'up to speed more efficiently' and that the process is 'streamlined'. This language implies that the old process was not as efficient. The memo does not state the company is new, that department heads must be mentors (they must select them), or that new employees get a vacation.

Question 168: Questions 1-2 refer to the following email. To: All Full-Time Staff From: Human Resources Subject: Upcoming Professional Development Day Date: October 26 This is a reminder that the mandatory annual Professional Development Day for all full-time employees will take place on Friday, November 17. All company offices will be closed to the public on this day. This year's theme is 'Innovate and Collaborate.' The day will begin at 9:00 A.M. in the main auditorium with a keynote address from our CEO, Ms. Anya Sharma. Following the address, you will attend the two breakout sessions you selected during the pre-registration period last month. A catered lunch will be provided at 12:30 P.M. in the cafeteria. The afternoon will be dedicated to team-building exercises within your respective departments, concluding at 4:30 P.M. Please remember to bring your employee ID badge for check-in. We look forward to a productive and engaging day. What is the main purpose of this email?

To inform the public about an office closure
To ask staff to register for breakout sessions
To remind employees about a required training event (Correct answer)
To announce the hiring of a new CEO

Correct answer: To remind employees about a required training event

The email's subject line is 'Upcoming Professional Development Day' and the first sentence explicitly states it is a 'reminder' about this 'mandatory' event. The other options are incorrect; the CEO is mentioned as a speaker, not a new hire, registration already occurred 'last month', and the information about the office closure is secondary to the main purpose of informing staff.

Question 169: A photograph shows a person at a checkout counter scanning items with a barcode scanner while a customer waits. Which description is best?

A cashier is scanning items at a store checkout. (Correct answer)
A customs officer is inspecting luggage at an airport.
A nurse is recording patient information at a hospital.
A librarian is checking out books at a library desk.

Correct answer: A cashier is scanning items at a store checkout.

A barcode scanner, checkout counter, and a waiting customer clearly describe a retail store checkout scenario.

Question 170: Choose the incorrect section that is underlined:

extinguishing
to preventing
a little (Correct answer)
was

Correct answer: a little

The phrase 'a little' is used to quantify uncountable nouns (e.g., 'a little water,' 'a little time'). If the sentence refers to countable nouns, the correct quantifier would be 'a few' (e.g., 'a few fires,' 'a few problems'). Without the full sentence, it's presumed that 'a little' is incorrectly used with a countable noun in this context.

Question 171: When Sara arrived______ work, everyone suddenly stopped talking.

at (Correct answer)
to
in
into

Correct answer: at

The preposition "at" is typically used to indicate a specific location or a general place of activity, such as a workplace. When referring to arriving at a building or a place where one works, "arrive at work" is the standard and most natural idiomatic expression in English.

Question 172: Where can I find the most recent sales figures?

Sometime last week, I believe.
Because the director asked for them.
The sales team is doing a great job.
They're in the shared folder under 'Q4 Reports'. (Correct answer)

Correct answer: They're in the shared folder under 'Q4 Reports'.

The question asks 'Where,' requiring a location. 'They're in the shared folder under 'Q4 Reports'' specifies a location, making it the correct response. The other answers discuss performance, time, and reason, which do not answer the 'Where' question.

Question 173: Which part has an error? "The new software (A) allows users to (B) easily customizing (C) their dashboards (D) without assistance."

(B) easily customizing (Correct answer)
(C) their dashboards
(A) allows users to
(D) without assistance

Correct answer: (B) easily customizing

After "allow + object + to," the infinitive form is required: "to easily customize," not "to easily customizing."

Question 174: Our research team has ______ conducted a survey on consumer preferences in the Asia-Pacific region.

recent
recency
recently (Correct answer)
recentness

Correct answer: recently

"Recently" is the adverb form needed to modify the verb phrase "has conducted." The adjective and noun forms cannot modify verbs.

Question 175: Find the error: 'All new employees (A) are expected to be familiar (B) to the company's (C) safety regulations (D) before beginning work.'

(C) safety regulations
(D) before beginning work
(A) are expected to be familiar
(B) to the company's (Correct answer)

Correct answer: (B) to the company's

The adjective 'familiar' collocates with the preposition 'with,' not 'to.' The correct phrase is 'familiar with the company's safety regulations.'

Question 176: Woman: 'Mr. Tanaka, this is Sarah from building maintenance. We need to shut off the water on the fifth floor for about an hour this afternoon to repair a leak.' Man: 'An hour? Okay, but can you tell me exactly when? I have a client meeting in my office at 3 PM.' Woman: 'We're planning to start the work at 1 PM, so it should be finished long before your meeting.' Man: 'Excellent. Thank you for letting me know.' Question: What is the main purpose of the woman's call?

To reschedule a meeting
To request a repair
To inform about a service interruption (Correct answer)
To ask for directions

Correct answer: To inform about a service interruption

The woman starts the call by stating that they 'need to shut off the water... to repair a leak.' Her reason for calling is to notify the man of this temporary service disruption.

Question 177: A news broadcast states: "The city council has approved a new cycling infrastructure plan that will add 15 kilometers of protected bike lanes along major corridors by next spring." What is the main outcome of the council vote?

A cycling tax will be introduced
Bike lanes will be expanded across the city (Correct answer)
A new public transit system will be built
Parking restrictions will be lifted downtown

Correct answer: Bike lanes will be expanded across the city

The council approved a plan specifically for adding protected bike lanes, representing an expansion of cycling infrastructure.

Question 178: Questions 1 through 3 refer to the following radio advertisement. (Audio Transcript) 'Are you tired of slow internet speeds that can't keep up with your busy life? Do you experience frustrating buffering when trying to stream your favorite shows? Then it's time to switch to SwiftNet Fiber Optics! For a limited time, new customers can get our Gigaspeed package for just fifty dollars a month for the first year. That's a full gigabit of download speed, fast enough for the whole family to stream, game, and work from home without any slowdowns. And if you sign up online by this Friday, we'll waive the seventy-five-dollar installation fee. Don't wait! Visit us at swiftnet.com to check availability in your area and make the switch today. SwiftNet: Internet that moves at the speed of you.' 1. What product is being advertised?

A mobile phone plan
A cable television package
An internet service (Correct answer)
A home security system

Correct answer: An internet service

The advertisement repeatedly mentions 'internet speeds', 'buffering', 'stream', 'download speed', and identifies the company as 'SwiftNet Fiber Optics,' all of which directly relate to an internet service.

Question 179: What sort of occasion is being planned?

barn dance (Correct answer)
ticket purchase
Irish music concert
pub singalong

Correct answer: barn dance

In a barn will be where the dance is held.

Question 180: A report states: 'Customer satisfaction scores increased from 72% to 85% following the implementation of the new after-sales support program.' What caused the improvement in satisfaction scores?

A reduction in product prices
Improved product quality
The introduction of a new after-sales support program (Correct answer)
Hiring of additional customer service staff

Correct answer: The introduction of a new after-sales support program

The report directly attributes the increase in satisfaction to 'the implementation of the new after-sales support program.'

Question 181: According to the photograph, what is the relationship between the items on the shelf?

A. The books are stacked on top of the plant.
C. The plant is inside the framed photo.
B. The framed photo is in front of the books.
D. The framed photo is next to the plant. (Correct answer)

Correct answer: D. The framed photo is next to the plant.

The photograph shows a framed photo placed on the shelf directly beside a small plant. The other options misrepresent the spatial arrangement of the objects.

Question 182: A business email reads: "Dear Team, As you may have heard, we have decided to relocate our head office to a larger facility in the north district. The move is scheduled for the second weekend of November. More details on transportation support and storage will follow next week." What will staff receive next week?

Moving assistance from a contractor
Their new office assignments
Transportation and storage details (Correct answer)
The address of the new facility

Correct answer: Transportation and storage details

The email explicitly states that details on transportation support and storage will follow next week.

Question 183: Two colleagues discuss a project deadline. The man says the report is due Friday but he has not started the data analysis. What does the woman suggest?

Postponing the deadline
Asking the manager for an extension
Delegating the analysis to another team (Correct answer)
Starting with the summary first

Correct answer: Delegating the analysis to another team

The woman suggests asking another team to handle the data analysis so the man can focus on writing, allowing them to meet the deadline.

Question 184: To remain _______ in the current market, the company must innovate and adapt to new technologies.

competitively
compete
competitive (Correct answer)
competition

Correct answer: competitive

After the linking verb 'remain', an adjective is needed to describe the state or condition of the subject ('the company'). 'Competitive' is the adjective form. 'Compete' is a verb, 'competitively' is an adverb, and 'competition' is a noun.

Question 185: Two employees speak: Manager: 'We need to finalize the budget proposal before the board meeting on Monday.' Employee: 'I've already completed my section. Should I send it to you?' Manager: 'Yes, please send it to me by end of day today.' By when must the employee send the proposal section?

Before Monday's board meeting
By the end of the week
By the end of today (Correct answer)
Immediately, during the phone call

Correct answer: By the end of today

The manager specifies 'by end of day today,' setting the deadline for receiving the employee's section.

Question 186: A product description states: "The ProScan X200 is a high-resolution portable scanner designed for professionals. It supports both single and double-sided scanning and connects via USB or Bluetooth. Battery life is rated at 8 hours." Which feature allows wireless connection?

Double-sided scanning capability
USB connection
Bluetooth connectivity (Correct answer)
High-resolution scanning

Correct answer: Bluetooth connectivity

Bluetooth connectivity is the wireless connection option listed in the product description. USB is wired, not wireless.

Question 187: A newsletter reads: "Following positive feedback from staff, the flexible working hours policy introduced in January will be made permanent." What does this tell us about the flexible working policy?

It will continue indefinitely after a successful trial (Correct answer)
It was rejected by most employees
It will only apply to senior staff members
It was introduced as a permanent policy in January

Correct answer: It will continue indefinitely after a successful trial

The policy was introduced in January (implying a trial), received positive feedback, and is now 'made permanent' — it will continue indefinitely after a successful pilot period.

Question 188: Questions 4 through 6 refer to the following announcement. (Audio Transcript) 'Good morning, and welcome to the annual conference for the National Association of Urban Planners. My name is Elena Vance, and I'm the director of the association. We're thrilled to have you all here in Chicago. Before we begin with our keynote address from Mayor Davison, I'd like to make a quick announcement regarding this afternoon's schedule. The 'Sustainable Cities' workshop, originally scheduled for 2 P.M. in Room 101, has been moved to the Grand Ballroom to accommodate a larger than expected number of attendees. The time, 2 P.M., remains the same. Also, please remember to visit the exhibitor hall during the lunch break to see the latest innovations in planning software. Enjoy the conference.' 6. According to the speaker, what can be found in the exhibitor hall?

Copies of the keynote address
New planning software (Correct answer)
Lunch and refreshments
The 'Sustainable Cities' workshop

Correct answer: New planning software

The speaker advises listeners to '...visit the exhibitor hall during the lunch break to see the latest innovations in planning software.' This directly states what is available in that location.

Question 189: An email reads: "Dear Ms. Tanaka, Thank you for your inquiry about the Deluxe Conference Package. The rate of $1,200 covers the main hall rental, audiovisual equipment, and a catered lunch for up to 50 guests. Should your group exceed 50 attendees, an additional charge of $18 per person will apply. Please confirm your guest count at least five days before the event." What must Ms. Tanaka do before the event?

Pay the full balance in advance
Reserve audiovisual equipment separately
Choose a catering menu
Confirm the number of attendees (Correct answer)

Correct answer: Confirm the number of attendees

The email instructs Ms. Tanaka to confirm her guest count at least five days before the event. The other items are either included in the package or not mentioned as her responsibility.

Question 190: An advertisement reads: "Sunrise Fitness — New Member Promotion. Join before August 31st and receive your first month FREE. Monthly membership: 9. Annual membership: 50 (save 38 compared to monthly). Offer valid for new members only." How much does an annual membership cost?

9
38
01
50 (Correct answer)

Correct answer: 50

The advertisement clearly states that the annual membership costs 50.

Question 191: Select the underlined section that contains an error:\t

Not agreeing to sell
is phasing (Correct answer)
things going
will attempt

Correct answer: is phasing

The verb "phasing" typically requires a direct object or the particle "out" to form the common phrasal verb "phase out." Without this, "is phasing" is grammatically incomplete or misused in this context. For example, one might "phase in" or "phase out" a product, or "phase operations."

Question 192: A safety notice reads: 'In the event of a fire, do not use the elevators. Use the emergency stairwells on each floor. Proceed to the designated assembly point in the main parking lot.' Where should employees go after evacuating?

The main parking lot (Correct answer)
The nearest elevator
The emergency stairwell
The building lobby

Correct answer: The main parking lot

The notice specifies the 'designated assembly point in the main parking lot' as the location employees should go to after evacuating.

Question 193: You hear: 'When will the financial report be ready?' Which response is most appropriate?

You can find it in the filing cabinet.
The report is about quarterly earnings.
The finance team is very experienced.
It should be completed by Thursday. (Correct answer)

Correct answer: It should be completed by Thursday.

A 'when' question asks for a time. 'By Thursday' directly answers when the report will be ready.

Question 194: You hear: 'Isn't the IT department moving to the fourth floor next week?' Which response fits best?

IT handles all our computer maintenance.
The fourth floor has great views of the city.
I think the elevator is out of service today.
Actually, the move has been postponed until next month. (Correct answer)

Correct answer: Actually, the move has been postponed until next month.

The negative question seeks confirmation. Informing that the move has been postponed corrects the assumption with accurate information.

Question 195: A customer calls a bank about an unusual charge on her account. The representative says he will investigate and calls back in 30 minutes. What will the customer most likely do next?

Transfer funds to another account
Visit the bank in person
Wait for the callback (Correct answer)
Cancel her credit card immediately

Correct answer: Wait for the callback

The representative promises to call back within 30 minutes after reviewing the transaction, so the customer agrees to wait for that call.

Question 196: What kind of event is being stagged?

pub singalong
ticket purchase
Irish music concert
barn dance (Correct answer)

Correct answer: barn dance

This question requires direct recall from the event announcement. The passage explicitly names the event as a "barn dance." This is a factual detail provided within the text describing the nature of the gathering.

Question 197: The new production line has significantly ______ our output capacity over the past quarter.

to increase
increase
increasing
increased (Correct answer)

Correct answer: increased

The auxiliary verb "has" requires the past participle "increased" to form the present perfect tense.

Question 198: A financial podcast segment states: "Consumer spending rose 1.2% last quarter, driven primarily by increased spending on travel and dining. Meanwhile, household savings rates fell to their lowest level in five years." What two trends does the report describe?

Higher consumer spending and lower savings (Correct answer)
Rising unemployment and falling production
Increased manufacturing output and trade surpluses
Growing investment and stable inflation

Correct answer: Higher consumer spending and lower savings

The report specifically highlights a rise in consumer spending and a simultaneous fall in household savings rates.

Question 199: To: Maria Flores <m.flores@innovatech.com> From: David Chen <d.chen@innovatech.com> Subject: RE: Project Alpha Update Hi Maria, Thanks for sending over the preliminary designs. They look like a great starting point. The marketing team reviewed them this morning and had one major piece of feedback. They feel the color scheme is a bit too subdued for the target demographic. They've suggested incorporating brighter, more vibrant colors to better capture attention. Could your team produce a few alternative mock-ups with a bolder palette by the end of the week? Thanks, David What change has David requested?

A revision of the project timeline
The addition of a new logo
An alteration to the design's color scheme (Correct answer)
A reduction in the project's budget

Correct answer: An alteration to the design's color scheme

David's email explicitly states that the marketing team feels the 'color scheme is a bit too subdued' and asks Maria's team to produce mock-ups with a 'bolder palette', directly requesting a change to the colors.

Question 200: A notice reads: "The building's fire escape routes are clearly marked with green signs at every exit. Residents should familiarize themselves with the nearest exit before an emergency occurs." What is the main purpose of this notice?

To warn residents about a current fire hazard
To inform residents about emergency exit procedures (Correct answer)
To announce the installation of new fire alarms
To advertise fire safety equipment for sale

Correct answer: To inform residents about emergency exit procedures

The notice describes exit signs and advises familiarity with exits — its purpose is to inform about emergency evacuation procedures.

TOEIC Listening and Reading Test

The TOEIC Listening and Reading test assesses English-language proficiency for people working in an international environment.

200

Questions

120 min

Time Limit

To Pass

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