TOEIC Short Conversations Analysis (Part 3) Questions and Answers 3

Question 1

Two colleagues talk: Man: 'I can't believe the training session was cancelled again.' Woman: 'I know.
This is the third time this month.
We should say something to the HR manager.' What does the woman suggest?

Accepted Answer

Speaking to the HR manager about the cancellations

Answer

Cancelling the training session permanently

Answer

Attending a training session at a different company

Answer

Writing a formal complaint to senior management

Question 2

A conversation at a café: Barista: 'What can I get for you today?' Customer: 'I'd like a large iced coffee, please. Can I also get a blueberry muffin?' Barista: 'Of course. Would you like that heated?' What item does the barista offer to heat?

Accepted Answer

The blueberry muffin

Answer

The iced coffee

Answer

Both the coffee and the muffin

Answer

A different menu item

Question 3

Two employees speak: Manager: 'We need to finalize the budget proposal before the board meeting on Monday.' Employee: 'I've already completed my section. Should I send it to you?' Manager: 'Yes, please send it to me by end of day today.' By when must the employee send the proposal section?

Accepted Answer

By the end of today

Answer

Before Monday's board meeting

Answer

By the end of the week

Answer

Immediately, during the phone call

Question 4

A store conversation: Customer: 'Excuse me, do you have this jacket in a size medium?' Employee: 'Let me check in the back for you. We may have some in the storeroom.' What will the employee do next?

Accepted Answer

Check the storeroom for the jacket

Answer

Ask the customer to place a special order

Answer

Direct the customer to a different store

Answer

Look up the jacket in the computer system

Question 5

Two colleagues discuss: Woman: 'I heard the IT upgrade has been pushed back to next quarter.' Man: 'Really? I thought it was happening this month.' Woman: 'No, there were some compatibility issues they need to resolve first.' Why has the IT upgrade been delayed?

Accepted Answer

There are compatibility issues to resolve

Answer

The IT team is on vacation

Answer

The budget for the upgrade was cut

Answer

The upgrade has been cancelled permanently

Question 6

Phone call: Man: 'Good afternoon. This is Daniel Park from Meridian Solutions. I'm calling about invoice number 8832.' Receptionist: 'Hello, Mr. Park. I'll connect you with our accounts department right away.' Where is the man being transferred?

Accepted Answer

The accounts department

Answer

The customer service department

Answer

The sales department

Answer

The manager's direct line