TLC Safety & Compliance 3 — Questions and Answers
Question 1: Under TLC wheelchair accessibility requirements, what must a driver do when a passenger with a wheelchair requests service?
- Refer the passenger to a paratransit service
- Accept the trip if the vehicle is accessible and assist the passenger (Correct answer)
- Charge an additional accessibility fee
- Only accept if notified at least 24 hours in advance
Correct answer: Accept the trip if the vehicle is accessible and assist the passenger
Drivers operating accessible vehicles must accept and assist passengers using wheelchairs without charging extra fees.
Question 2: What is the maximum number of passengers a standard TLC-licensed taxicab may carry?
- 3 passengers
- 4 passengers (Correct answer)
- 5 passengers
- 6 passengers
Correct answer: 4 passengers
A standard TLC taxicab is licensed to carry a maximum of four passengers.
Question 3: A driver notices the vehicle's brakes are pulling to one side before a shift. What is the correct action?
- Drive carefully and have it checked at next scheduled maintenance
- Take the vehicle out of service and have it repaired before driving (Correct answer)
- Inform the base and continue working
- Adjust driving style to compensate during the shift
Correct answer: Take the vehicle out of service and have it repaired before driving
A vehicle with faulty brakes must be taken out of service immediately and repaired before it can be used to transport passengers.
Question 4: When is a TLC driver permitted to refuse a service animal in the vehicle?
- If the driver has a dog allergy
- If the animal is not in a carrier
- Drivers are never permitted to refuse a service animal (Correct answer)
- If the passenger cannot show documentation for the animal
Correct answer: Drivers are never permitted to refuse a service animal
TLC rules and federal law prohibit drivers from refusing to transport passengers with service animals under any circumstances.
Question 5: What is the TLC rule regarding the use of a handheld mobile phone while driving?
- Permitted at red lights only
- Permitted with a Bluetooth earpiece
- Prohibited unless the vehicle is safely parked (Correct answer)
- Permitted for dispatched calls only
Correct answer: Prohibited unless the vehicle is safely parked
Drivers may not use a handheld phone while the vehicle is in motion; phone use is only allowed when the vehicle is safely parked.
Question 6: A TLC driver is flagged down in a street hail zone but their vehicle needs refueling immediately. What should the driver do?
- Accept the hail and refuel after the trip
- Display an off-duty light and proceed to refuel before accepting passengers (Correct answer)
- Ask the passenger to wait while refueling
- Accept the hail only if the destination is near a gas station
Correct answer: Display an off-duty light and proceed to refuel before accepting passengers
A driver needing to refuel should properly go off-duty and refuel before accepting new passengers, not take a passenger with low fuel.
Question 7: Which of the following is required to be displayed in a TLC taxicab at all times?
- The driver's personal cell phone number
- The rate card showing current fare information (Correct answer)
- A city map for passenger reference
- The vehicle insurance expiration date
Correct answer: The rate card showing current fare information
TLC regulations require the rate card with current fare information to be displayed in the vehicle so passengers can see the applicable fares.
TLC Safety & Compliance 3
Under TLC wheelchair accessibility requirements, what must a driver do when a passenger with a wheelchair requests service?