TLC Consumer Protection & Service Quality

Question 1

What must a TLC driver do when a passenger requests a receipt?

Accepted Answer

Provide a printed or digital receipt upon request

Answer

Refuse to provide a receipt

Answer

Charge an extra fee for a receipt

Answer

Only provide a receipt for cash payments

Question 2

Which of the following is a key aspect of providing high-quality service as a TLC driver?

Accepted Answer

Maintaining professionalism and courtesy

Answer

Driving as fast as possible to complete more rides

Answer

Refusing service to certain passengers

Answer

Ignoring customer complaints

Question 3

What is considered a violation of TLC’s consumer protection rules?

Accepted Answer

Overcharging a passenger

Answer

Following the metered fare

Answer

Providing clear fare details before the ride

Answer

Accepting multiple payment methods

Question 4

What must a driver do if a passenger reports a complaint about their service?

Accepted Answer

Address the complaint professionally and cooperate with TLC

Answer

Ignore the complaint

Answer

Refuse to acknowledge any complaints

Answer

Charge an extra fee for filing complaints

Question 5

What should a TLC driver do if a passenger needs special assistance?

Accepted Answer

Provide assistance and accommodate accessibility needs

Answer

Refuse service to passengers with disabilities

Answer

Charge extra for accessibility services

Answer

Ignore passenger requests for assistance

Question 6

How should a TLC driver handle lost items left by passengers?

Accepted Answer

Report and return lost items as per TLC policy

Answer

Keep lost items for personal use

Answer

Sell the items if unclaimed

Answer

Ignore lost items and dispose of them