TLC Passenger Safety & Service 2

Question 1

A passenger asks you to speed to catch a flight. What should you do?

Accepted Answer

Maintain safe, legal speeds and inform the passenger you cannot speed

Answer

TLC drivers must obey all traffic laws regardless of passenger requests; speeding is illegal and endangers everyone.

Question 2

Which action is required when a passenger with a visual impairment boards with a guide dog?

Accepted Answer

Accept the passenger and guide dog at no extra charge

Answer

Under ADA and TLC rules, service animals must be accepted without additional fees or documentation demands.

Question 3

A passenger appears to be in a medical emergency during the ride. What is the FIRST thing you should do?

Accepted Answer

Pull over safely and call 911 immediately

Answer

In a medical emergency, safely stopping and calling 911 is the immediate priority to get professional help.

Question 4

What should a TLC driver do if a passenger leaves personal property in the vehicle?

Accepted Answer

Contact the base and report the found property

Answer

TLC rules require drivers to report found property to their base, which facilitates return to the owner.

Question 5

A passenger requests that you use a specific route you believe is longer. What should you do?

Accepted Answer

Follow the passenger's requested route and adjust the meter accordingly

Answer

Passengers have the right to direct the route; drivers must comply and may only charge by meter, not add surcharges.

(TLC) Taxi and Limousine Commission Practice Test