TLC Passenger Safety & Service 2 — Questions and Answers
Question 1: A passenger asks you to speed to catch a flight. What should you do?
- Speed up to help the passenger make their flight
- Maintain safe, legal speeds and inform the passenger you cannot speed (Correct answer)
- Refuse to drive the passenger at all
- Call the airline on behalf of the passenger
Correct answer: Maintain safe, legal speeds and inform the passenger you cannot speed
TLC drivers must obey all traffic laws regardless of passenger requests; speeding is illegal and endangers everyone.
Question 2: Which action is required when a passenger with a visual impairment boards with a guide dog?
- Charge an extra pet fee for the guide dog
- Refuse service because animals are not allowed in vehicles
- Accept the passenger and guide dog at no extra charge (Correct answer)
- Require proof that the dog is a certified guide animal before accepting
Correct answer: Accept the passenger and guide dog at no extra charge
Under ADA and TLC rules, service animals must be accepted without additional fees or documentation demands.
Question 3: A passenger appears to be in a medical emergency during the ride. What is the FIRST thing you should do?
- Continue driving to the destination as quickly as possible
- Pull over safely and call 911 immediately (Correct answer)
- Ask the passenger if they want to continue the trip
- Contact the TLC dispatcher for instructions
Correct answer: Pull over safely and call 911 immediately
In a medical emergency, safely stopping and calling 911 is the immediate priority to get professional help.
Question 4: What should a TLC driver do if a passenger leaves personal property in the vehicle?
- Keep the item if the passenger does not return within 24 hours
- Turn the item in to the nearest police precinct or TLC lost and found
- Dispose of the item to avoid liability
- Contact the base and report the found property (Correct answer)
Correct answer: Contact the base and report the found property
TLC rules require drivers to report found property to their base, which facilitates return to the owner.
Question 5: A passenger requests that you use a specific route you believe is longer. What should you do?
- Ignore the request and take your preferred shorter route
- Follow the passenger's requested route and adjust the meter accordingly (Correct answer)
- Refuse to follow the passenger's route instructions
- Charge extra for following the longer route
Correct answer: Follow the passenger's requested route and adjust the meter accordingly
Passengers have the right to direct the route; drivers must comply and may only charge by meter, not add surcharges.
Question 6: What is the maximum number of passengers a standard NYC TLC taxi may carry?
- Three passengers
- Four passengers (Correct answer)
- Five passengers
- Six passengers
Correct answer: Four passengers
Standard TLC taxis are licensed to carry a maximum of four passengers unless the vehicle has a larger authorized capacity.
Question 7: If a passenger becomes verbally abusive, what is the appropriate TLC-approved response?
- Respond with equal aggression to de-escalate the situation
- Immediately eject the passenger on a highway for safety
- Calmly warn the passenger, and if behavior continues, pull over safely and end the trip (Correct answer)
- Ignore all verbal abuse and continue driving
Correct answer: Calmly warn the passenger, and if behavior continues, pull over safely and end the trip
TLC policy allows drivers to terminate a trip for abusive behavior after a warning, but only at a safe location.
TLC Passenger Safety & Service 2
A passenger asks you to speed to catch a flight.
What should you do?