TLC Consumer Protection & Service Quality 4

Question 1

A passenger leaves a bag in a yellow taxi. The driver finds it after dropping the next fare. What is the driver's first required action?

Accepted Answer

Contact dispatch and attempt to reach the passenger, then turn in to police within 24 hours

Answer

Drivers must attempt to contact the passenger through dispatch and, if unsuccessful, surrender lost items to the nearest police precinct within 24 hours.

Question 2

Under TLC regulations, what temperature must the air conditioning system maintain inside a taxi during summer months when requested by a passenger?

Accepted Answer

The vehicle interior must be kept at a reasonably comfortable level upon passenger request

Answer

TLC rules require drivers to operate climate control to maintain a reasonably comfortable environment when requested, though no exact temperature is mandated.

Question 3

Which of the following is a driver required to provide to a passenger who requests it after a yellow cab trip?

Accepted Answer

A printed or written receipt showing fare, distance, and date

Answer

TLC rules entitle every passenger to a receipt that includes the fare amount, trip distance, and date upon request.

Question 4

A passenger asks the driver to make an unscheduled stop to pick up a second passenger who is a stranger. What should the driver do?

Accepted Answer

Refuse unless the original passenger consents and TLC rules for the vehicle type permit it

Answer

Adding unscheduled passengers without the original passenger's consent is not permitted; shared ride arrangements must comply with TLC rules for the specific vehicle type.

Question 5

What does the TLC's Passenger Bill of Rights guarantee regarding driver communication with passengers?

Accepted Answer

Drivers must acknowledge passenger requests and communicate clearly, regardless of language preference

Answer

The Passenger Bill of Rights requires drivers to be courteous and responsive to passenger questions and requests without language discrimination.

(TLC) Taxi and Limousine Commission Practice Test

(TLC) Taxi and Limousine Commission Practice Test

TLC Consumer Protection & Service Quality 4