TLC Consumer Protection & Service Quality 4

Question 1

A passenger leaves a bag in a yellow taxi. The driver finds it after dropping the next fare. What is the driver's first required action?

Accepted Answer

Contact dispatch and attempt to reach the passenger, then turn in to police within 24 hours

Answer

Keep the bag in case the passenger does not call

Answer

Return to the drop-off location and wait indefinitely

Answer

Auction the contents to cover inconvenience costs

Question 2

Under TLC regulations, what temperature must the air conditioning system maintain inside a taxi during summer months when requested by a passenger?

Accepted Answer

The vehicle interior must be kept at a reasonably comfortable level upon passenger request

Answer

No specific temperature is required, only that AC be functional

Answer

Exactly 68°F at all times

Answer

72°F or below regardless of outside temperature

Question 3

Which of the following is a driver required to provide to a passenger who requests it after a yellow cab trip?

Accepted Answer

A printed or written receipt showing fare, distance, and date

Answer

A copy of the driver's TLC license

Answer

The garage manager's contact information

Answer

The vehicle's last inspection certificate

Question 4

A passenger asks the driver to make an unscheduled stop to pick up a second passenger who is a stranger. What should the driver do?

Accepted Answer

Refuse unless the original passenger consents and TLC rules for the vehicle type permit it

Answer

Always agree to add passengers to maximize efficiency

Answer

Agree only if the additional passenger pays a separate full fare

Answer

Contact dispatch for approval before responding

Question 5

What does the TLC's Passenger Bill of Rights guarantee regarding driver communication with passengers?

Accepted Answer

Drivers must acknowledge passenger requests and communicate clearly, regardless of language preference

Answer

Drivers must communicate only in English

Answer

Drivers may ignore questions during heavy traffic

Answer

Drivers must use only TLC-approved scripted responses

Question 6

A passenger is charged a bridge toll on the taximeter that was not incurred during the trip. This is an example of:

Accepted Answer

Fare fraud — passengers may only be charged for tolls actually incurred

Answer

An acceptable administrative surcharge

Answer

A legal fuel surcharge under TLC rules

Answer

An optional charge the driver may add at discretion

Question 7

A driver uses offensive or harassing language toward a passenger during a trip. Under TLC rules, this may result in:

Accepted Answer

Fines, license suspension, or revocation depending on severity

Answer

No penalty, as verbal conduct is not regulated

Answer

A mandatory sensitivity training course with no other penalty

Answer

A single written warning for a first offense with no further action