TLC Consumer Protection & Service Quality 3

Question 1

A passenger boards a yellow cab and discovers the meter has already been running before the trip started. What should they do?

Accepted Answer

Ask the driver to reset the meter to zero and report the incident to the TLC

Answer

The meter must start at zero when the passenger boards; a pre-running meter is a fare violation that should be reported to the TLC.

Question 2

Under TLC rules, how must a for-hire vehicle (FHV) driver respond when a passenger asks for the estimated fare before the trip?

Accepted Answer

They must provide a fare estimate if asked

Answer

TLC rules require FHV drivers or their bases to provide fare estimates upon passenger request to ensure transparency.

Question 3

Which signage is required inside every TLC-licensed yellow taxicab for passenger information?

Accepted Answer

The Taxi Passenger Bill of Rights

Answer

All yellow cabs must display the Taxi Passenger Bill of Rights, informing riders of their rights regarding service, fares, and complaints.

Question 4

A passenger wants to pay by credit card in a yellow taxi. The driver insists on cash only. Is this permitted?

Accepted Answer

No, yellow taxis must accept credit and debit cards

Answer

TLC rules mandate that yellow taxis accept credit and debit card payments at all times; refusing card payment is a violation.

Question 5

What is the purpose of the TLC's 'Passenger Protection Program' inspection standards?

Accepted Answer

To verify that vehicles meet safety and comfort standards that protect riders

Answer

TLC vehicle inspection standards under the Passenger Protection Program ensure vehicles are mechanically safe, clean, and equipped with required safety features.

(TLC) Taxi and Limousine Commission Practice Test

(TLC) Taxi and Limousine Commission Practice Test

TLC Consumer Protection & Service Quality 3