TLC Consumer Protection & Service Quality 3

Question 1

A passenger boards a yellow cab and discovers the meter has already been running before the trip started. What should they do?

Accepted Answer

Ask the driver to reset the meter to zero and report the incident to the TLC

Answer

Pay the full amount shown and leave

Answer

Negotiate a flat rate with the driver instead

Answer

Refuse to pay anything for the entire trip

Question 2

Under TLC rules, how must a for-hire vehicle (FHV) driver respond when a passenger asks for the estimated fare before the trip?

Accepted Answer

They must provide a fare estimate if asked

Answer

They may refuse, as FHV pricing is confidential

Answer

They can only provide an estimate via the app, not verbally

Answer

They must refer the passenger to the dispatch company

Question 3

Which signage is required inside every TLC-licensed yellow taxicab for passenger information?

Accepted Answer

The Taxi Passenger Bill of Rights

Answer

The driver's home address and emergency contact

Answer

A list of all approved GPS apps

Answer

The driver's personal insurance policy number

Question 4

A passenger wants to pay by credit card in a yellow taxi. The driver insists on cash only. Is this permitted?

Accepted Answer

No, yellow taxis must accept credit and debit cards

Answer

Yes, drivers can choose their preferred payment method

Answer

Only if the card reader is broken and the driver reports it within 24 hours

Answer

Yes, but only for fares under $10

Question 5

What is the purpose of the TLC's 'Passenger Protection Program' inspection standards?

Accepted Answer

To verify that vehicles meet safety and comfort standards that protect riders

Answer

To ensure drivers maintain commercial liability insurance minimums

Answer

To audit drivers' tax filings annually

Answer

To monitor driver communications with dispatch centers

Question 6

A driver locks the doors and refuses to let a passenger exit the vehicle during a dispute. This action constitutes:

Accepted Answer

False imprisonment, a serious criminal and TLC violation

Answer

A legitimate security measure allowed under TLC rules

Answer

An acceptable way to ensure fare payment

Answer

A minor infraction subject only to a written warning

Question 7

How long does a passenger have to file a formal complaint with the TLC about a service incident?

Accepted Answer

6 months

Answer

24 hours

Answer

30 days

Answer

There is no time limit