TLC Consumer Protection & Service Quality 2

Question 1

A passenger with a visual impairment requests to ride with their guide dog. What must a TLC-licensed driver do?

Accepted Answer

Accept the passenger and guide dog at no extra charge

Answer

Under ADA and TLC rules, drivers must accept service animals including guide dogs at no additional charge.

Question 2

A passenger claims the driver took an unnecessarily long route to inflate the fare. Where can this complaint be filed?

Accepted Answer

With the TLC via its 311 complaint system

Answer

Passengers can file complaints about fare manipulation and route padding with the TLC through the 311 system.

Question 3

What is the maximum time a TLC driver may keep a passenger's lost property before turning it in?

Accepted Answer

24 hours

Answer

TLC rules require drivers to turn in lost property to the nearest police precinct or TLC-designated location within 24 hours.

Question 4

A passenger requests a receipt after a yellow cab trip but the driver's printer is broken. What should the driver do?

Accepted Answer

Provide a handwritten receipt with all required fare details

Answer

If the printer is non-functional, drivers must provide a handwritten receipt containing trip date, distance, and fare amount.

Question 5

Which of the following constitutes a TLC-prohibited discriminatory practice by a driver?

Accepted Answer

Refusing a short trip to a neighborhood based on the passenger's race

Answer

Refusing service based on a passenger's race, or refusing trips to certain neighborhoods on racial grounds, violates TLC anti-discrimination rules.

(TLC) Taxi and Limousine Commission Practice Test